Functional Analyst (Oro Commerce)

Lighthouse Technology Services is partnering with our client to fill their Oro Commerce Functional Analyst position! This is a 6 month contract-to-hire and will be hybrid in Charlotte NC. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.

What Youll Be Doing:

• Partner with Product Management and technology teams to translate business needs into clear requirements user stories and acceptance criteria that drive platform enhancements and operational improvements
• Lead backlog refinement activities and ensure stories are development-ready by maintaining detailed documentation process flows and solution designs in collaboration with Architecture and Development teams
• Bridge the gap between Product Management and technical resources by serving as the primary liaison to ensure shared understanding of requirements dependencies and expected outcomes across all stakeholders
• Support sprint planning release coordination and delivery activities by tracking action items managing dependencies and identifying risks throughout the software development lifecycle
• Collaborate with QA teams to coordinate testing activities support User Acceptance Testing (UAT) and assist with production validation and post-release support efforts
• Maintain platform configurations within OroCommerces back office assist with catalog management and content administration and document operational procedures to reduce manual work
• Drive issue triage and resolution by partnering with development and support teams to investigate platform behavior troubleshoot problems and implement solutions
• Ensure standards and quality across requirements documentation project deliverables and operational processes while maintaining a healthy prioritized backlog

What Youll Need to Have:

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• 5 years of experience in Functional Analysis Business Analysis Systems Analysis or Product Support roles with demonstrated expertise gathering and documenting business and functional requirements
• Proven experience working with software development teams throughout the full delivery lifecycle including backlog management sprint planning and release activities
• Strong analytical and critical-thinking abilities with a proactive solutions-oriented mindset and willingness to work outside the box in a small collaborative team environment
• Experience supporting B2B or enterprise eCommerce platforms with OroCommerce administration or configuration experience highly preferred
• Solid understanding of Agile/Scrum delivery methodologies with experience supporting release management and production support activities
• Basic to intermediate SQL skills for querying data validating requirements and supporting troubleshooting efforts
• Excellent written and verbal communication skills with proven ability to manage multiple priorities work independently and collaborate effectively across cross-functional teams
• Technical curiosity and willingness to learn platform administration configurations and system functionality

Pay Range: $50-$55/hr

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