Full Time Outlet Customer Service Associate Day

Customer Service
Provides SMART customer service at all times through the daily execution of Lowes Outlets
Seeks out customers to understand his/her needs and assists in locating demonstrating
selecting carrying and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by
taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers

Communicates information to customers regarding all stock special order merchandise
feature benefits application and warranty information related to Lowes Outlet programs
Provides prompt support to all checkout functions call buttons departmental pages or
requests for assistance.
Writes customer contracts and invoices for equipment rental.
Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
Generates leads for Project Specialist Exterior (PSE) programs by actively engaging
customers in their project needs
In-stock
Uses store systems to prioritize loads print pricing labels and to look up items or item
numbers for price and inventory information
Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
Prepares merchandise in department of responsibility based on customer
requirements/specifications
Clean and Safe Stores
Monitors merchandise entering and leaving the store entrances and exits and assists
customers or associates who trigger the alarm
Detects common signs of shoplifting theft and other security risks and promptly
communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g. Zone Recovery) to
maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment which may include conducting daily safety
reviews noting hazards keeping aisles clear and securing doors and gates
Adheres to all safety requirements relevant to ones regular job duties: top stock safety
reinstalling safety cables use of aisle blockers a tether line on power equipment spotters
and safety devices
Operates store equipment as needed depending on one specific role and department (e.g.
Zebra phone telephone paging system iPhone copiers fax machines computers CCTV
surveillance system pallet jacks electric lifts compacter baler)
In addition to the above responsibilities this individual is held accountable for other duties as
assigned
Additional Responsibilities specific to PROs in a Lowes Outlet.
Provides exceptional customer service by applying SEEK LEARN BUILD to all customer
interactions
Assists Pro customers to find product by walking the customer to the correct aisle and bay
Assists Pro customers with loading product in the aisle and then into their vehicles to provide
a faster in and out shopping experience
Understands Pro Loyalty Pro Credit MSH Volume Savings and Pro Delivery programs. Uses
the SMART phone and sales terminal to enroll customers into these beneficial programs
Uses the point-of-sale terminals to process walk up phone email and online orders. Calls
vendors to verify product availability and cost as needed
Additional Responsibilities specific to the Outlet Department
Helps customers have a positive shopping experience by neatly displaying up-to-date and
accurate pricing and signage
Uses cash register to process sales transactions according to company guidelines
Delivers excellent customer service during the checkout process by ensuring the customer is
satisfied and encouraged to come back to Lowes Outlets.

Completes freight and merchandising fulfillments physically moves stock as it is delivered
schedules shipments when necessary and checks the quality and accuracy of orders
Processes returns to the Distribution Centers and appropriately disposes/returns items
Coordinates and supports deliveries from beginning to end serving as the expert for
answering questions and solving problems related to deliveries
Inspects merchandise prior to loading and delivery prepares merchandise and loads for
delivery supports planned delivery routes verifies invoices against items loaded and assists
with product connections or returns
Inspects and cleans interior areas (e.g. bathrooms breakrooms hallways) as well as exterior
areas (e.g. parking lots) (as needed)
Keeps staff and customers safe by walking the store to check for leaks spills and unsafe
displays fixes equipment and facilities and performs preventative maintenance
In addition to the above responsibilities this individual is held accountable for other duties as
assigned

Starting rate of pay may vary based on factors including but not limited to position offered location education training and/or experience. For information regarding our benefit programs and eligibility please visit

Associate Benefits (

• Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates tailored for many different lifestyles. Our benefits range from health vision and dental insurance to paid vacation tuition assistance and parental and family-building benefits. Plus we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
• Health Dental and Vision insurance
• Life and Disability insurance
• Paid time off based on role tenure and locality including vacation holidays sick and volunteer time
• Flexible spending and health savings accounts
• 401(k) Retirement account with company match
• Employee Assistance Program with concierge work/life services and no-cost counseling for all kinds of needs
• Education support programs including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and Parental leave
• Adoption assistance
• Lowes Associate Discount and broad discount platform
• Other discretionary benefits (based on eligibility) include annual bonuses enrollment in Lowes Employee Stock Purchase Plan and/or deferred compensation plan and grant awards

About Lowes

Lowes Companies Inc. (NYSE: LOW) is a FORTUNE100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowes employs approximately 300000 associates and operates over 1750 home improvement stores 540branches and 120distribution centers. Based in Mooresville N.C. Lowes supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information visit.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law.