Fulfillment Operations Manager

Noom is on a mission to help people live better longer. Were a consumer-led digital health company connecting people to content coaching community and clinicians to build lasting habits and live healthier lives. Were a high-growth organization powered by science technology and world-class talent. When you join Noom on any team whether fully remote or in one of our offices youll see the impact of your work on the world.

Our Pharmacy Operations Team

Our Pharmacy Ops team is at the heart of Nooms ability to deliver medically sound scalable health programs. We sit at the intersection of clinical excellence and operational innovation partnering with Product Engineering and Clinical teams to provide our community with high-quality products efficiently and at scale.

About the Role

Were looking for a Fulfillment Operations Manager to own the pharmacy and supply chain logistics that keep Nooms medication and product fulfillment running smoothly. Youll manage vendor relationships across pharmacy and 3PL partners oversee inventory and procurement and ensure GLP-1 kits diagnostic tools supplements and future products are delivered reliably and cost-effectively. Youll also serve as a key point of coordination between patients Care Coordinators and pharmacy partnersresolving order issues and streamlining the systems that support them. This is a high-impact hands-on role where strategic planning meets day-to-day execution.

You Will

• Manage fulfillment performance across pharmacy and 3PL partners ensuring SLA adherence and resolving issues quickly
• Oversee the medication order ticketing system resolving shipment delays lost or damaged packages address updates and replacement orders
• Serve as a liaison between patients Care Coordinators and pharmacy representatives ensuring seamless communication and support across departments
• Maintain accurate SKU-level inventory visibility across locations and support end-of-month reconciliation
• Forecast demand manage replenishment cycles and coordinate inventory transfers to meet order volume
• Analyze large datasets to identify trends and improve inventory and fulfillment strategy
• Support new launches by collaborating with Engineering Product and Clinical Ops to ensure operational readiness
• Manage Help Desk tickets via a ticketing system following up with Care Coordinators to ensure timely resolution
• Help evaluate and implement tools such as an Inventory Management System (IMS) or ERP-lite solution
• Collaborate cross-functionally to improve operational efficiency as Noom Med continues to grow and diversify its offerings

About You

If youre energized by building scalable systems that bridge healthcare fulfillment with operational excellence this role is for you.

You Have

• Bachelors degree a related field or equivalent relevant experience
• 4 years of experience in mature supply chain procurement fulfillment or pharmacy/healthcare operationsideally in CPG DTC health telemedicine or fast-scaling eCommerce
• Proven ability to analyze large datasets and identify trends
• Comfortable with technology and digital healthcare platforms with proficiency in pharmacy supply chain or inventory management systems
• Working knowledge of medical terminology and a thorough understanding of HIPAA
• Strong self-starter mindset with excellent written and verbal communication skills and the ability to effectively engage medical professionals pharmacy representatives and patients
• Ability to work independently in a fast-paced environment and manage multiple priorities effectively
• Bonus: experience with regulated products (e.g. supplements or pharmaceuticals) including work with vendors compounding pharmacies or other healthcare operations handling them.

What Makes This Job Amazing

• Youll help millions of people lead healthier lives every day
• Youll architect the supply chain and pharmacy fulfillment systems supporting Noom Meds next stage of growth
• Youll collaborate with product clinical and operations teams to support innovation at scale
• Youll join a transparent high-performing close-knit team with real opportunity for advancement

What Youll Earn and Enjoy

• Pay that reflects your impact.Compensation benchmarked to the market and shaped by your impact and value.
• Investment in your future.A 401(k) with company match to help you build long-term financial security.
• Time to truly recharge.Paid holidays generous time off Summer Fridays and a company-wide Summer Break week so the whole team can unplug together.
• Care that covers it all.Access to top-tier medical plans for you and your family including a premium-free plan option alongside dental vision and life insurance.
• Support for growing families.Paid parental leave to give you the time and flexibility to focus on what matters most.
• And more to help you thrive.Stock awards a performance-based bonus and exclusive access to Nooms products so you can grow with us win with us and enjoy what we build.

The base salary range for this position is $97500 - $127500. Actual compensation is determined by job-related factors including experience skills qualifications and location.

This role is eligible for our NYC or Princeton office locations operating on a hybrid schedule (2 days per week on-site).

More About Noom

Noom is a leading whole-person health platform on a mission to help people live better longer. We combine personalized medication with the science of behavior change and psychology to help people build lasting habits and live longer healthier lives. With nationally-recognized holistic programs spanning weight diabetes prevention GLP-1 support menopause longevity and more we serve millions through health plans employers and direct-to-consumer offerings. As a trailblazer in the world of health and wellness Noom makes healthy living easy fun and deeply rewarding.

Were more than a health tech companywere a movement. This belief extends to our culture: we empower our people to think big act boldly and take pride in their contributions to shaping the future of health. Weve been named one of the Best Places to Work by Inc. Fortune Glassdoor and Quartzincluding honors for technology and diversity.

Join us in shaping the future of health.Youll be part of a passionate mission-driven team working to make the world a healthier placeone habit at a time.

To help protect against potential hiring scams please be aware that all email communications from the Noom Talent team and/or hiring managers will come only from an @ email address. Please ignore any messaging or communication from other domains (e.g. @). Noom will never ask you for personal payment require you to purchase equipment conduct an interview process or messaging exchange via Microsoft Teams or extend a job offer without the completion of a multi-step interview process featuring a combination of phone Zoom and in-person interviews as well as references. If you are unsure about the validity of a Noom job posting on another website we strongly encourage you to apply directly through our website.