FT Program Success Coordinator for the Congregational Leadership Certificate Program (School of Divinity)

Job Summary:

Reporting to the Director of the Congregational Leadership Certificate Program the Program Success Coordinator is responsible for ensuring that every participant cohort church instructor and association successfully progresses through the program. This person nurtures partnerships to maintain a high-touch relationship with congregations through conferences a cohort learning model and statewide workshops. The coordinator ensures the successful delivery of all participant-facing services by coordinating admissions cohort engagement learning support communications events and program logistics. The Program Success Coordinator is responsible for creating an exceptional participant experience from initial inquiry through certificate completion. Working closely with the Program Director Director of Donor Relations and Strategic Partnerships Communications and Marketing Specialists and congregational social network leaders this position supports the implementation of theological education leadership development congregational assessment and ministry formation initiatives while maintaining the schools commitment to excellence in serving congregational social networks and their leaders. Start date is scheduled for January 4 2027.

Essential Job Functions:

Serve as the primary point of contact for prospective students participants congregational leaders and association representatives.

Guide participants through inquiry registration enrollment orientation course completion and certificate awarding.

Coordinate the formation and onboarding of congregational cohorts.

Monitor participant engagement and follow up with individuals who need additional support.

Track participant progress through workshops certificate programs and the Ministry Formation Clinic.

Foster a welcoming and supportive learning environment that promotes participant retention and successful completion.

Maintain ongoing communication with pastors church administrators cohort facilitators and denominational partners.

Coordinate scheduling and communications for cohort meetings workshops and training sessions.

Assist congregations in implementing cohort activities and assessment schedules.

Support alumni engagement and continued participation in certificate program activities.

Coordinate logistics for workshops retreats webinars conferences and graduation ceremonies.

Prepare participant materials and learning resources.

Coordinate meeting schedules facilities catering travel arrangements and virtual meeting platforms.

Support instructors during educational events to ensure smooth program delivery.

Provide on-site coordination during conferences and major Institute events.

Maintain accurate participant cohort and program records.

Collect attendance records workshop evaluations and participant feedback.

Compile enrollment completion and engagement statistics.

Prepare reports and dashboards for the Program Manager.

Support continuous improvement initiatives by documenting participant experiences and program outcomes.

Other related duties as assigned.

Shared Leadership Responsibilities

Advance the mission and strategic priorities of Shaw University Divinity School.

Promote theological education that strengthens Black congregations and communities.

Foster a culture of innovation collaboration and continuous improvement.

Participate in strategic planning and annual program evaluation.

Build positive relationships with congregations denominational leaders faculty students and community partners.

Support enrollment growth and participant recruitment.

Utilize data to improve program quality and participant outcomes.

Minimum Job Qualifications

Required Education and/or Experience

Master of Divinity theological studies or the equivalent.

3-5 years of experience in higher education leadership and the local Black Church leadership

Demonstrated interpersonal and organizational skills

Demonstrated proficiency in proposal and report writing.

Knowledgeable of the field of Black Church studies

Knowledgeable of emerging trends in the religious landscape in America.

Legally operate an automobile in the State of North Carolina valid drivers license.

Familiarity with the characteristics of a private religious-affiliated liberal arts university is desired.

Certificates Licenses or Registrations

• None

Other Competencies (skills abilities behavior)

Must have a philosophy that is consistent with the Mission Vision and Core Values of the organization. Vision commitment and experience in achieving goals and pursuing excellence are critical; ability to work both independently and collaboratively in a dynamic and demanding environment. Must have strong verbal and written communication and organizational skills; proven ability to manage multiple complex assignments with sensitivity to deadlines priorities and changing circumstances; demonstrated professional work ethic and positive problemâsolving attitude. Must be able to read write and speak fluently in English.

Physical Demands

Ability to sit or stand for up to 8 hours/day. Some lifting (up to 25 pounds occasionally) bending and carrying. The employee is regularly required to talk and hear and to use hands and fingers to handle or feel.

Required Experience:

IC