FSC Technical Support Engineer (Remote)

Johnson Controls is seeking an FSC Technical Support Engineer to support advanced Metasys server installations upgrades migrations and other complex server-related this role you will work closely with branch project teams technicians customers and customer IT to help deliver reliable Metasys server outcomes and when project demand allows provide Level 2 BAS technical support through the Field Support Center.

This position combines advanced BAS technical support with hands-on Metasys server project execution. You will help assess project readiness plan and deploy server solutions resolve technical issues validate completed systems and provide technical handoff and training. The role requires a strong balance of technical depth customer coordination and disciplined project execution. Travel may vary based on workload and project demand with approximately 30% travel anticipated including occasional multi-day onsite support.

• Plan and execute new Metasys ADS/ADX installations upgrades migrations and server replacements.
• Support complex Metasys server environments including SQL Server Split ADX MVE virtualization redundancy/high availability cloud-hosted systems and other advanced server install scenarios.
• Engage with branch teams during project planning and estimating to review architectures technical requirements project risks and engineering effort.
• Work with customer IT teams to coordinate Windows Server SQL Server networking DNS Active Directory IIS virtualization firewall cybersecurity and related infrastructure requirements.
• Develop and execute implementation backup validation and rollback plans aligned to project complexity.
• Troubleshoot server database application network and infrastructure issues during project delivery.
• Create and improve technical documentation installation guidance knowledge articles tools and reusable deployment practices.
• Provide advanced BAS Level 2 technical support product testing troubleshooting and technical consultation through the Field Support Center when deployment workload permits.

• Own each deployment with accountability safety and integrity from readiness review through handoff and validation.
• Stay close to the work by coordinating directly with branches technicians customers and customer IT to remove obstacles before they delay the project.
• Use structured planning and clear rollback steps so every installation upgrade or migration is executed with discipline and traceability.
• Improve every day through candid troubleshooting and continuous improvement turning complex issues into practical guidance knowledge articles and better deployment standards.
• Win as one team by building trust across project teams support teams and IT partners while keeping communication clear and professional.

• Degree or diploma in Computer Science Engineering Information Technology Building Automation or a related field or an equivalent combination of education and relevant experience.
• Strong experience with Metasys installation configuration and troubleshooting.
• Advanced knowledge of Microsoft Windows Server and Microsoft SQL Server environments.
• Strong understanding of TCP/IP networking DNS Active Directory IIS and enterprise IT infrastructure.
• Experience with VMware and/or Hyper-V virtualization.
• Excellent diagnostic troubleshooting and problem-solving skills across application server database and network environments.
• Strong communication skills with the ability to lead technical discussions with branch personnel customers and IT professionals.
• Ability to independently plan and execute complex technical work while appropriately engaging other technical resources.
• Ability to travel based on project demand including occasional multi-day onsite engagements.

• Experience with Metasys ADS/ADX MVE Split ADX server redundancy or complex Metasys architectures.
• Experience with BAS server migrations and production system upgrades.
• Experience working directly with customer IT organizations.
• Working knowledge of Microsoft Active Directory certificates and enterprise cybersecurity.
• Experience providing technical training or mentoring other technicians.

This role offers the opportunity to work on advanced Metasys server projects while supporting a broad range of internal and customer-facing technical challenges. You will collaborate across branches Field Support Center teams and customer IT organizations helping improve deployment quality documentation and technical consistency while developing your expertise in complex building automation environments.

If you are ready to bring your Metasys and server expertise to a high-impact support and project delivery role we invite you to apply.

HIRING SALARY RANGE: $88100-120k (Salary to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual groupand corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typicalprofile. If you believe your background warrants consideration beyond the stated range weencourage you to apply. To support an efficient and fair hiring process we may usetechnology assisted tools including artificial intelligence (AI) to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details pleasevisit the About Us tab on the Johnson Controls Careers site athttps:// Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.