Front Office Supervisor Overnight

Overview:Front Desk Supervisorsare responsible forproviding a five-star welcome and departure experience to each guest as wellasserving as ambassadors throughout the guests stay. To make the first impression upon our guests by extending a warm welcome providing information about the hotel and local area and offering our full range of upscale hotel amenities and services to them. Front Desk Supervisors are also responsible for settling guest accounts upon check-out resolving guest issues and completing special requests. They work closely with all hoteldepartmentsespecially our Concierge Bell/Doorand Ideal Services :Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating ProceduresEmpathetically listen to guest inquiries and provideappropriate responsesSet upaccurateaccounts for each guestchecking inaccording to their preferences (room type payment etc.)Block rooms in the computer and follow through on designated requirementsPre-register designated guests andpreparekey packetsCommunicate pertinent guest information todesignateddepartments/personnel (i.e. special requests amenity delivery)Maintain confidentiality of all guests and hotel informationEmploy attention to detailin order toensure security of guest room and execute all Omni accounting standards ensuringaccuratesettlement of folios routing of charges and adjustmentsMaintain guest history files on all guestsAccommodateroom changes expedientlyDocument all guest requestscomplaintsor problemsimmediatelyand notify designated department/personnelfor resolvingthe situation. Follow up to ensure completion and guest satisfactionIssue safe deposit boxes to guests and ensure security of keyMonitor send and distribute guest faxesGenerateprintand distribute daily and weekly reportsResolve discrepancies on the room status report with HousekeepingMaintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates specialpackagesand the public areas (lobby)ismaintained clean and tidy by partnering with the Housekeeping with other departments to ensure that guests needs are to guests in a friendly warm manner making them feel welcome at the proactively work to seek out ways in which to improve the hotel experience for our and builds mutual trustrespectand cooperation among co-workers. Treats co-workers fairly and a professionalneatand organized appearance according to Omni Boston Seaport swiftly and effectively in any emergency or a safe working and guest environment to reduce the risk of injury or allrequired departmenttrainingsand any other duties required by :Previousluxury hotel experience Office experience service oriented ability to multi-task detail orientation and excellent organizational skills of the surrounding area andall ofits be willing to work flexible hours as needed during busy times and high-profile events including nightsweekendsand developed customer serviceskills;possessinga friendly approachable demeanor and strong problem-solving abilities with a keen eye for ability to engage guests at all levels. Must be passionate about providingwarmengagingand personalized be able to work in a fast-paced environment and be able to handle multiple ability to handle stressful and busy hotel operations. Ability tomaintaina positive and professional demeanor and composure at all have the ability to report to work on time and when have the ability to stand and/or walk for extended periods of meet standards of appearance andmaintaina high levelof personal hygiene at verbal communication be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and literacy toinclude:Payroll systems Microsoft Office Property Management SystemRate per hour starts at 33.17 and increases to $33.85 after 90 days