Front Office Supervisor

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train direct the work of resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues complaints problems in a quick efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other departments especially housekeeping reservations etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Peachtree Group provides a comprehensive benefits package including medical dental vision disability and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Required Experience:

Manager