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Front Office Manager
Job Location:
Job Location:
Vancouver, WA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
1 October 2026 (15 hours ago)
Posted:
Application Deadline:
29 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
AC HOTEL MARRIOTT Vancouver Waterfrontis currently seeking a Front Office Manager to join our growing team!
As Front Office Manager you are the direct supervisor of all front desk staff and you will ensure proper completion of front desk duties. You will also be responsible for completing front desk duties at time such as reservations directing coordinating front desk activities guest services and monitoring the telephone. You will also prepare budgets and reporting for all front desk department
Benefits
- Employee Benefits
- Career Growth
- Dental
- Vision
- Medical
- PTO
- Holidays
- Flexible Scheduling
- Competitive Pay
- Room Discounts
Essential Responsibilities
- Anticipates and intervenes in all instances of guest dissatisfaction withhotel policy
- Maximizes room revenue and occupancy by consistently reviewing status
- Ensures financial performance of the department (Up selling Room Revenue Operation Auditing)
- Maintains a detailed knowledge about the hotels services and hours of operations. Ensures team
members have current knowledge of hotel products services facilities events pricing and policies and
knowledge of the local area and events - Knows all safety and understands emergency procedures and how to act upon them
- Understands accident prevention policies
- Analyzes rate variance monitors credit report and maintains close observation of daily house count
- Works within the allocated budget for the front desk
- Good understanding about the Hotel Property Management Software (PMS).
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Respond to clients complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean tidy and fully-furnished to accommodate guests needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like wedding guests
- Maintain updated records of bookings and payments
- Maintains punctual regular and predictable attendance.
- Works collaboratively in a team environment with a spirit of cooperation.
- Displays excellent communication skills including presentation persuasion and negotiation skills required
in working with guests and coworkers and including the ability to communicate effectively and remain
calm and courteous under pressure. - Train new hotel front desk staff.
- Perform other task as assigned or determined by the General Manager.
Qualifications
- Associate degree or 5 years in related experience or field.
- Experienced in hotel front office operation with demonstrated responsibility for daily guest-service functions.
- Previous supervisory or management experience including coaching employees assigning work addressing performance concerns and supporting consistent service standard.
- Working knowledge of reservations check-in and check-out procedures night audit processes room inventory controls and hotel property management system.
- A guest-focused approach with the ability to handle questions complaints service recovery and conflict-resolution conversations calmly respectfully and effectively.
- Ability to lead front-office teams coordinate coverage prepare staff scheduled manage shift hands-offs and respond to changing operational needs.
- Clear verbal and written communication strong organization attention to detail and the ability to maintain accurate records logs operational documentation.
- Experience with cash handling payment procedures daily reconciliations basic financialcontrols shift reporting and communication relevant operating information to leadership.
- Experience using guest feedback service metric occupancy information or operating reports to improve front office workflows and team performance.
- Willingness and ability to work on weekends holidays early or late shifts and other varied schedules required to supportthe hotel operations.
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
About Company
The AC by Marriott Hotel at the Vancouver waterfront is currently seeking a Housekeeping Supervisor/Inspector to join our growing team! The 150-room AC by Mar...
