Front Office Manager

Lead with excellence elevate the guest journey and help shape extraordinary experiences at a hotel known for its unique style and genuine hospitality. Apply for our Front Office Manager role and be part of something special.

Compensation: $80000 - 85000

Overview:

The Front Office Manager is responsible for the successful operation and administration of all front office departments to include: front desk bell/door concierge (if applicable). The Front Office Manager must ensure that the department is continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time. The Front Office Manager is responsible for ensuring that all front office operations are carried out professionally to standards and at the highest level of service. The Front Office Manager will achieve desired outcomes by planning implementing and controlling effective departmental strategies that drive results and through the creation development and maintenance of a competent motivated and empowered front office staff. The Front Office Manager will effectively lead train coach motivate engage and provide feedback to the front office staff supervisors and managers on a daily basis. The Front Office Manager will serve as the front office liaison to all other hotel departments.

Key Duties & Responsibilities:

• Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues.
• Work collaboratively with all members of the front office team in departmental planning development and execution.
• Ensure front office staff and management is properly trained to standards and able to carry out the operations of each department.
• Work closely with department managers and supervisors to develop them both personally and professionally.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Monitor budgets and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Establish standards for personnel performance and customer service.
• Review work procedures and operational problems to determine ways to improve service performance or safety.
• Organize and direct worker training programs resolve personnel problems hire new staff and evaluate employee performance.
• Provide Leadership / Mentoring to Front Office staff.
• Maintain complete knowledge of all Front Office department policies/service procedures.
• Maintain complete knowledge of all hotel features and services all room types rates special package and promotions daily arrivals / departures / room availability scheduled in-house group activities.
• Review and respond to daily operational demands as it relates to the hotel.
• Prepare weekly monthly quarterly and yearly departmental financial and payroll forecasts.
• Monitor security of public areas of the hotel.
• Establish par levels for supplies and equipment.
• Provide training development professional discipline and positive support for all department employees to ensure qualitative standards and growth depth and development.
• Create and maintain a quality professional work environment.
• Administer performance evaluations for all departmental employees.
• Anticipate guests and employees needs and respond promptly.
• Always promote positive guest relations.
• Conduct pre-shift meeting to review information pertinent to days business.
• Facilitate departmental strategic planning meetings.

Education and Experience:

• High School Graduate or General Education Degree (GED): or Work Equivalent plus 3 years of experience in hospitality management.
• Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status sexual orientation gender identity or disability status.

Required Experience:

IC