Front Office Manager
Job Location:
Minneapolis, MN - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
290 rooms 12415 sq. ft. meeting/event space
Amenities: free made to order breakfast on-site restaurant indoor pool fitness center evening reception.
A full-service property with spacious suites in the historic Plymouth Building conveniently connected to the Minneapolis Skyway System. Guests enjoy easy access to Target Center Target Field and a nearby light rail station with the Minneapolis Convention Center just a mile away. Blending historic charm with modern convenience the hotel provides an engaging environment for hospitality professionals serving both business and leisure travelers.
Pay Range:
$61000.00-$83000.00The Guest Services Manager is responsible for overseeing the daily operations of the Front Office to ensure exceptional guest experiences efficient processes and consistent adherence to company and brand standards. This role provides leadership training and direction to front desk staff fosters a positive team environment and maintains the highest level of guest satisfaction.JOB DESCRIPTION
Job Title: Guest Services Manager
Department: Front Office
Supervision Exercised: Front Office Associates
Supervision Received: General Manager
MINIMUM REQUIREMENTS
Education
- High school diploma or equivalent required.
Experience
- Minimum 3 years of progressive front office or guest services experience in a hotel environment.
- At least 1 year of supervisory or management experience required.
- Experience with hotel property management systems (OnQ Opera or similar) preferred.
Skills and Knowledge
- Strong leadership and interpersonal communication skills.
- Excellent problem-solving decision-making and conflict-resolution abilities.
- Advanced organizational skills and attention to detail.
- Proficient in Microsoft Office Suite (Outlook Word Excel).
- Ability to lead by example and motivate a diverse team.
- Flexibility to work a variety of schedules including weekends and holidays.
JOB DUTIES
- Oversee all front office operations ensuring smooth guest arrivals departures and service delivery.
- Supervise train and coach front desk staff to achieve departmental goals and maintain service standards.
- Manage scheduling payroll approvals and daily performance evaluations.
- Resolve guest complaints promptly and professionally to ensure complete satisfaction.
- Monitor and verify accuracy in cash handling billing and reporting.
- Partner with Housekeeping Maintenance and other departments to coordinate operations and maximize efficiency.
- Ensure compliance with safety security and brand policies at all times.
- Support the Director of Rooms with administrative tasks budgeting and operational planning.
- Perform additional duties as assigned by management.
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race color religion gender sexual orientation gender identity national origin age disability veteran status or any other protected status prohibited under Federal State or local laws. All employment decisions are based on valid jobrelated requirements.
Required Experience:
IC
