Front Office Manager

The Front Office Manager is accountable for delivering a seamless and memorable arrival stay and departure experience for every this highly visible leadership role you will oversee Front Office operations including Guest Service Agents and our Bell team ensuring exceptional service standards are consistently delivered.

Youll also play a critical role in shaping the guest experience leading and developing a large team and driving operational excellence in a dynamic fast-paced resort environment. As a Manager on Duty you will confidently lead through high-pressure situations respond to emergencies and ensure smooth daily operations across departments.

This role supports Front Office operations within Hilton Hawaiian Village with leadership exposure across multiple towers offering a unique opportunity to operate within a large-scale dynamic resort environment.

If you are passionate about hospitality thrive in sophisticated environments and enjoy leading teams to deliver outstanding service moments this is an opportunity to make a meaningful impact in one of Hawaiʻis most dynamic resort settings.

If youre looking to grow your leadership career and be part of a team that invests in your development take a look at what #LifeAtHGV is all about.

Heres why youll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $75000-$81000 annually
• Medical Dental and Vision insurance from Day One
• Financial Wellness - 401k plan with company match Life insurance Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities... and more!

HGV received four out of five stars for promoting work-life balance and family-friendly benefits. It is also named one of Newsweeks Americas Greatest Workplaces for Parents & Families. Over 30 years our highest honor is the loyalty of our Owners Members and Guests. Our dedicated Team Members have earned additional recognition for their remarkable work.

Additional Responsibilities

• Lead the Front Office Operations activities including the front desk bell and valet addressing their work results financial administration facilities and resources. Ensures that team members work schedules and performance evaluations are completed on time. Maintains alignment with organizational business and financial rules.
• Coordinates communication of activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guests expectations.
• Monitors guest survey scores requests and complaints and collaborates with appropriate partners to resolve issues as deemed necessary to provide excellence in service.
• Oversees and carries out the department training program and onboarding timeline for new team members. Holds a solid understanding of the current Collective Bargaining Agreement regarding the supervision and performance of HHV-VO team members. Handles the creation of performance plans for team members to support their ongoing development and achievement within the department.
• Maintains relationships contracts compliance and interfaces issues with the operations business supporters and suppliers to ensure business needs and financial responsibilities are handled promptly.
• Communicates effectively in English in writing as well as verbally. Japanese language speaking skills not required but a plus.
• Effectively and consistently meets all timelines for submitting work requested by the Director of Guest Services Resort Directors and General Manager.
• Works with housekeeping and front office to ensure common areas guest rooms and work areas are clean neat and well maintained and with safety in mind. Participate in guest room inspections.
• Performs other related activities as requested.

What are we looking for

Hilton Grand Vacations is a leader in the vacation ownership industry operating with an unwavering dedication to innovation quality and continued growth.

To fulfill this role successfully you have the following minimum qualifications and experience:

• High school graduate or equivalent experience
• More than 2 years of managerial experience in a hotel preferably in a Front office capacity.
• 3-5 years of relevant experience
• Solid leadership qualities with the ability to energize cultivate and engage staff positively to achieve business success. Displays problem-solving analytical and conceptual expertise.
• Demonstrates strong interpersonal skills including the ability to successfully prioritize and manage multiple tasks and deadlines and guide challenging priorities within a small team setting.
• Strong written and verbal interpersonal communication skills with the ability to establish and sustain effective working relationships and negotiate with a variety of internal and external clients.
• Able to work a flexible schedule including evenings weekends and holidays

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelors Degree
• 5-7 years of relevant experience
• More than 4 years of management or supervisory experience
• CPR/First Aid
• Previous experience working in hotel/resort operations with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership is preferred.
• Knowledge of economic and accounting principles and practices analysis and reporting of financial data.
• Experience in managing operations governed by a Collective Bargaining Agreement (CBA).
• Fluent in Japanese language (read speak write)

When you become part of Hilton Grand Vacations you join a group committed to helping Owners and Guests make every vacation unforgettable. Hilton Grand Vacations is a top vacation ownership company turning Guests vacation dreams into reality.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

We will provide reasonable accommodation to individuals with disabilities for the application or interview process. We also offer accommodations to perform essential job functions and to receive employment benefits and privileges. Please contact us to request accommodation.