Front Office Application Platform Support

In this role you will be responsible for the stability support and continuous improvement of technology platforms that enable the Rates and Credit trading businesses. You will serve as the primary liaison between Front Office users technology teams infrastructure groups vendors and control functions ensuring the reliable operation of critical trading pricing risk pnl and electronic execution platforms.
This position combines hands-on production support platform ownership incident management problem management change management release management DR management project delivery and business engagement with a strong focus on maintaining a high availability trading environment and delivering technological solutions that support business growth.

Provide day-to-day support for Fixed Income Rates and Credit trading platforms.
Monitor critical production systems interfaces market connectivity pricing feeds and electronic trading workflows.
Manage and resolve production incidents coordinating across development infrastructure networking market data vendors and business users.
Lead root cause analysis and drive corrective actions following production issues.
Ensure adherence to support procedures escalation protocols and operational controls.
24x7 availability depends on business demand.
Act as a primary technology contact for IT teams traders sales middle office and operations teams.
Partner with business stakeholders to understand requirements prioritize production enhancements and identify opportunities for automation.
Communicate postmortem reports platform status incidents project updates and operational risks to senior management and business leadership.
Produce regular operational and service-level reporting for stakeholders.
Monitor electronic order flow trade execution performance and connectivity health.
Coordinate onboarding activities with trading venues brokers vendors and counterparties.
Coordinate testing release planning deployment activities and post-implementation validation.
Ensure production readiness and operational supportability of new releases.
Maintain strong operational controls across supported platforms.
Support audit compliance and user access review activities.
Document support procedures recovery processes and system dependencies.
Identify operational risk and implement preventive controls to improve platform resilience.

8 years of experience in Front Office application support preferred eTrading platform management.
Understanding of Fixed Income products including Treasuries Bonds Swaps Futures and Credit products.
Understanding of the trade lifecycle from order capture through settlement.
Ability to perform effectively in a high-pressure trading floor environment.
Strong client-service orientation with excellent relationship management skills.
Proven ability to manage multiple priorities and respond effectively during market-impacting incidents.
Familiarity with electronic execution venues and market data platforms.
Familiarity with the FIX Protocol and electronic trading connectivity.
Working knowledge of SQL scripting monitoring tools and troubleshooting.
Experience with regulatory and control frameworks application to Front Office Technology organizations.
Strong incident management problem-solving and issue-resolution skills.
Analytical and proactive mindset with ownership and accountability for issue resolution.
Ability to participate in on-call rotations and provide support during critical market events.
Experience with monitoring tools such as Prometheus Grafana LogicMonitor eG Geneos/ITRS or similar platforms.
Experience with job scheduling tools such as AutoSys.
Experience with databases including Microsoft SQL Server Oracle and other relational database technologies.
Experience developing automation solutions using Python Bash PowerShell or similar scripting languages.