Front End Supervisor

Build Your Career with Curtis Lumber!

Founded in 1890 Curtis Lumber is a family owned and operated building materials retailer one of 100 largest and fastest-growing in the nation. Our employees enjoy competitive pay and excellent benefits coupled with ideal business hours allowing for a healthy work life balance. We recognize our employees hard work and dedication are the driving force of our success and we continually look for ways to reward them.

Our Ballston Spa location is looking to find anexperienced hard working individual to join our team as a Front End Supervisor!

This role involves engaging in face to face phone and electronic sales by utilizing exceptional customer service and sales skills to meet or exceed sales and margin goals. It also involves supervising assigned employees appropriately & effectively.

$20 - $24 per hour with annual performance based raises!

• Leadership/Management

  • Monitor employees daily activity and delegate or assign work as appropriate
  • Prepare and distribute work schedules
  • Challenge and develop employees performance provide feedback and hold direct reports accountable for their goals and job responsibilities
  • Ensure timely accurate review of weekly time record reports and employee expenses for payroll processing
  • Assist with candidate selection and interview process for new hires
  • Motivate employees and offer opportunity and reward appropriately
  • Make recommendations to supervisor regarding efforts to control employee turnover
  • Make recommendations to supervisor regarding employee performance for coaching review and disciplinary efforts

  Performance Expectations

  • Excellent attitude and customer service skills
  • Effectively research and resolve customer complaints and conflicts
  • Do It Right the First Time - Strive to eliminate errors prioritize work accuracy seek opportunities to improve efficiencies
  • Interact and communicate with supervisors coworkers and customers in a positive and professional manner
  • Take responsibility for job performance of employees and overall customer satisfaction at their location
  • Maintain a neat clean store and yard appearance
  • Practice good merchandising including setup and traffic flow
  • Maintain inventory levels and notify appropriate person of out stocks
  • Rotate stock
  • Manage shrink by utilizing proper procedures for cull and damaged product
  • Assist with physical inventory and cycle counts
  • Meet and or exceed individual sales goals
  • Meet and or exceed individual margin goals

  Sales Expectations

  • Understand the marketplace
  • Know product features
  • Manage order profitability
  • Ensure department is prepared daily for sales and promotions
  • Work with Manager to develop and grow customer base and sales volume
  • Demonstrate and teach effective upgrade selling and closing techniques
  • Set example for employees; teach and mentor

  Manage Order Profitability

  • Issue accurate and complete orders
  • Manage open order report

  Safety Expectations

  • Comply with all safety policies and procedures
  • Complete required monthly safety involvement
  • Use proper PPE when required
  • Maintain a safe work environment
  • Be always aware of surroundings
  • Always work safely

  General Expectations

  • Comply with all Company policies and procedures
  • Develop new and existing skills through educational programs including seminars product knowledge training and clinics
  • Willing to become a member of a committee/team for current or new programs to ensure their success
  • Attendance at Company/store meetings is mandatory

  Other duties may be assigned