Front Desk Supervisor (Experience preferred)

Four Points by Sheraton Tampa Airport Westshore
Tampa Florida
Managed by StepStone Hospitality
Full-Time Hourly
Pay Range: $19.00$20.00 per hour

Four Points by Sheraton Tampa Airport Westshore managed by StepStone Hospitality is seeking an experienced dependable and guest-focused Front Desk Supervisor to join our Front Office team.

The Front Desk Supervisor is a hands-on leadership position responsible for supporting the daily operations of the Front Desk providing guidance and direction to Front Office associates and ensuring our guests receive professional efficient and welcoming service throughout their stay.

We are looking for a candidate with previous hotel Front Desk experience who understands hotel operations and can confidently support the department across all shifts. The successful candidate must have a flexible schedule and be available to work first second and third shifts as business and coverage needs require including weekends and holidays.

Experience with Marriotts Power of M property management system and bilingual English/Spanish communication skills are strongly preferred.

• Supervise and support Front Desk operations during assigned shifts.
• Provide hands-on leadership direction coaching and support to Front Desk Agents and Night Auditors.
• Ensure associates consistently provide friendly professional and efficient guest service.
• Assist with guest arrivals and departures reservations room assignments payments and other Front Desk transactions.
• Monitor daily Front Office activity and ensure established procedures and brand standards are followed.
• Assist with resolving guest concerns complaints and service-recovery situations promptly and professionally.
• Serve as a point of escalation for Front Desk associates when assistance or management intervention is required.
• Maintain a strong working knowledge of hotel services amenities room types rates promotions and local-area information.
• Review shift reports arrivals departures special requests VIPs room status and other operational information.
• Ensure accurate handling of guest accounts cash credit cards deposits and other financial transactions.
• Assist with training and onboarding new Front Office associates.
• Monitor associate performance and communicate coaching or performance concerns to Front Office leadership.
• Coordinate closely with Housekeeping Engineering Sales Food & Beverage and other departments to address guest and operational needs.
• Assist with shift coverage when necessary including overnight/third-shift coverage.
• Follow hotel safety security emergency cash-handling and confidentiality procedures.
• Maintain a professional and welcoming Front Desk and lobby environment.
• Complete shift checklists reports logs and required documentation accurately and timely.
• Serve as Manager on Duty when assigned.
• Perform other duties as assigned by Front Office or hotel leadership.

Open and flexible availability is required for this position.

Candidates must be available to work:

• First second and third shifts based on operational and coverage needs.
• Overnight/third shift when required.
• Weekends and holidays.
• A flexible schedule that may change based on hotel occupancy and business needs.

This position is not limited to a MondayFriday or single-shift schedule.

• Previous hotel Front Desk experience required.
• Previous Front Desk Supervisor Front Desk Lead Night Auditor or similar hotel leadership experience strongly preferred.
• Experience within a branded hotel environment preferred.
• Power of M experience strongly preferred.
• Marriott experience highly desirable.
• Bilingual English/Spanish strongly preferred.
• Strong guest-service communication and problem-solving skills.
• Ability to lead coach and support Front Office associates.
• Ability to remain professional and composed when handling challenging guest situations.
• Strong attention to detail and ability to accurately handle guest accounts and financial transactions.
• Comfortable working independently and making operational decisions when leadership is not immediately available.
• Basic computer proficiency and ability to learn hotel systems and technology.
• Reliable attendance and punctuality are essential.
• Must have flexible availability to work all shifts weekends and holidays based on hotel needs.

$19.00$20.00 per hour based on experience and qualifications.

We are looking for a Front Desk Supervisor who is dependable flexible hands-on guest-focused and comfortable taking ownership of the shift.

The ideal candidate understands that hotel operations are 24/7 and is willing and able to step in where needed. This individual should be comfortable supporting the team during busy periods resolving guest concerns communicating across departments and providing leadership during evenings weekends holidays and overnight shifts when necessary.

At StepStone Hospitality we believe great guest experiences begin with engaged and supported associates. We value teamwork accountability professional growth and leaders who are willing to work alongside their teams.

Join us at Four Points by Sheraton Tampa Airport Westshore and take the next step in your hospitality career.

StepStone Hospitality is an Equal Opportunity Employer. We provide equal employment opportunities to all applicants and associates without regard to race color religion sex national origin age disability veteran status or any other characteristic protected by applicable federal state or local law.