Front Desk Supervisor

Job Summary:

The Front Desk Supervisor oversees daily front desk operations to ensure exceptional guest service efficient check-in and check-out processes and smooth coordination with other hotel departments. This role supports and leads front desk staff while maintaining high service standards and resolving guest concerns.

Key Responsibilities:

Supervise front desk team including scheduling training and performance management.

Ensure prompt courteous and professional guest service at all times.

Oversee check-in and check-out procedures room assignments and billing accuracy.

Handle guest complaints or issues and resolve them in a timely and professional manner.

Coordinate with housekeeping maintenance and other departments to meet guest needs.

Monitor room availability reservations and occupancy levels.

Assist with front desk operations during peak times.

Maintain accurate records reports and cash handling procedures.

Ensure compliance with hotel policies safety standards and brand guidelines.

Qualifications:

High school diploma or equivalent; associate or bachelors degree preferred.

2 years of hotel front desk experience; prior supervisory experience preferred.

Strong leadership communication and problem-solving skills.

Proficiency with hotel property management systems (PMS) and basic computer skills.

Ability to work flexible schedules including nights weekends and holidays.

Skills and Competencies:

Customer service excellence

Team leadership and motivation

Attention to detail

Conflict resolution

Time management and multitasking

Working Conditions:

Standing for extended periods

Fast-paced environment with frequent guest interaction

Occasional lifting (e.g. luggage assistance)