Front Desk Supervisor

About the Job:

Are you passionate about the hospitality industry and eager to make a real impact StepStone Hospitality is looking for a dynamic Front Desk Supervisor to support our DoubleTree Augusta Hotel in Augusta GA. This position reports directly to the Front Office Manager. If you are a results-oriented hospitality leader with a passion to drive operational excellence elevate guest satisfaction and deliver strong service performance we invite you to explore this exciting opportunity.

Who We Are:

StepStone Hospitality is a leading hotel management company recognized for our unwavering commitment to hotel owners brand partners guests and employees. Our team of experienced professionals is dedicated to delivering superior results that align with our clients goals. We value teamwork creativity and the pursuit of excellence providing a supportive environment where you can thrive and grow with us.

Key Responsibilities:

Maintain standards of quality guest service.

Maintains proper supervision over all aspects of administration and operations for the Front Office Department.

Oversees all problem resolution matters in the absence of the Front Office Manager and the GM.

Increase level of guest satisfaction by delivery of an exceptional product through employee hiring training and development.

Manage the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.

Maintain and correct procedures for credit control financial transactions security of financial assets and guest security.

Respond and resolve guest requests complaints or questions in a courteous and timely manner.

Other duties as assigned.

Requirements

Must have a comprehensive knowledge of hotel operations and guest services

Proficient with computer systems Hilton brand systems experience a plus

Strong communication and interpersonal skills

Ability to handle difficult situations and maintain professionalism

Open availability for coverage of all shifts is required

High school education preferred; relevant training and experience required

Previous experience in a hotel environment preferred

Knowledge of applicable Federal state and local health safety and legal regulations

Ability to obtain required licenses and certificates

Additional language ability preferred

CPR and first aid training preferred

What We Offer:

Various plan options for Medical Vision & Dental

Basic Life Insurance (provided)

Voluntary Short-Term and Long-Term Disability

Hotel Associate and Friends & Family Discounts

Options for Pet Insurance

Voluntary Life AD&D Critical Illness Hospital Indemnity and Accident Coverage

401K Match

Paid Time-Off

Leadership Training Programs/Mentorships

Competitive Salaries

Employee Assistance Program

Why StepStone Hospitality

At StepStone Hospitality youre not just joining a teamyoure joining a family dedicated to achieving results. With over 250 years of combined experience in our leadership team we provide unmatched opportunities for professional growth and advancement within the company. Be part of a company that values your contributions and is committed to your success.

We are an Equal Opportunity Employer.