Front Desk Party Host

Pay Rate: $16.00 / hour

Job Title: Party Host / Concessions & Front of House Cashier

Position Summary

Party Hosts / Concessions & Front of House Cashiers are the first point of contact for guests and play a key role in creating a fun welcoming and organized experience at the Family Entertainment Center (FEC). This position combines excellent customer service cash handling food and beverage service and party coordination. Team members are responsible for maintaining a clean friendly environment while assisting guests with admissions ride tickets concessions and special events.

Key Responsibilities

Front of House & Cashier Duties

• Operate all aspects of the point-of-sale (POS) system including cash and card transactions scanners and ticketing systems.
• Accurately process sales for ride tickets attractions food beverages and merchandise.
• Maintain an accurate cash drawer and reconcile transactions at the end of each shift.
• Answer guest questions and provide clear directions using knowledge of the facility layout attractions and policies.
• Greet guests warmly and maintain a positive welcoming presence at the front counter.
• Maintain a clean and organized register and lobby area at all times.

Concessions Duties

• Prepare and serve food and beverages according to company standards and food safety guidelines.
• Restock concession items supplies and displays as needed.
• Monitor food quality portioning and presentation.
• Maintain cleanliness of concession areas including counters equipment and storage areas.
• Follow all health safety and sanitation procedures.

Party Host Responsibilities

• Host birthday parties and group events ensuring guests have a fun and memorable experience.
• Greet party families and guests explain party schedules and assist throughout the event.
• Set up and decorate party rooms before events and clean and reset rooms afterward.
• Serve food cake and beverages to party guests.
• Coordinate timing with attractions and communicate with other departments to keep parties on schedule.
• Engage with children and families in an enthusiastic friendly manner.

Facility Cleanliness & Guest Experience

• Maintain cleanliness throughout the facility including lobby party rooms seating areas and restrooms.
• Assist with restocking supplies and maintaining overall facility presentation.
• Monitor guest areas to ensure a safe family-friendly environment.
• Uphold company standards related to appearance professionalism and guest interaction.

Teamwork & Additional Duties

• Work collaboratively with other team members supervisors and management.
• Assist in opening closing and shift transition duties.
• Perform other tasks as assigned to support daily operations.

Qualifications & Requirements

• Friendly outgoing personality with strong customer service skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong cash handling and basic math skills
• Clear communication and problem-solving abilities
• Must be well-groomed and maintain a professional appearance
• Reliable punctual and team-oriented
• Previous customer service cashier food service or party hosting experience preferred but not required

Physical & Scheduling Requirements

• Ability to stand and walk for extended periods
• Ability to lift and carry up to50 lbsas needed
• Comfortable working in a busy high-energy environment
• Must be able to work flexible hours including evenings weekends and holidays

Why Join Our Team

• Fun family-friendly work environment
• Opportunities to develop customer service and leadership skills
• Team-oriented culture with room for growth
• Employee perks such as discounted or free attractions (if applicable)