Front Desk Coordinator (Receptionist)

Position Overview

LEARN DC is seeking a highly organized professional and welcoming Front Desk Coordinator to serve as the first point of contact for students families staff and visitors. This role is essential to ensuring a safe efficient and positive school environment while supporting daily operations and administrative functions.

The ideal candidate is detail-oriented responsive and able to manage multiple priorities in a fast-paced school setting while maintaining strong customer service and professionalism.

Key Responsibilities

Front Office & Customer Service

• Greet and assist students families staff and visitors in a warm professional manner
• Ensure all visitors follow school safety protocols including sign-in procedures
• Serve as the face of LEARN DC creating a welcoming and organized front office environment

Communication Management

• Answer and direct incoming phone calls promptly and professionally
• Take accurate messages and respond to general inquiries
• Monitor and respond to general school email accounts as needed

Scheduling & Coordination

• Manage calendars for school leaders and shared spaces (e.g. conference rooms)
• Schedule meetings appointments and family conferences
• Coordinate logistics for internal meetings and school events

Office Operations & Organization

• Maintain a clean organized and well-stocked reception area
• Manage incoming and outgoing mail packages and deliveries
• Support office systems to ensure efficiency and organization

Administrative Support

• Assist with data entry filing and document management
• Support enrollment and registration processes as needed
• Collaborate with the Operations Manager and administrative team on school-wide tasks
• Provide additional administrative support to staff and leadership as assigned

Qualifications

• High school diploma required; associates or bachelors degree preferred
• 13 years of experience in a receptionist administrative or customer service role (school setting preferred)
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Google Workspace and/or Microsoft Office
• Commitment to maintaining confidentiality and professionalism

Preferred Qualifications

• Experience working in a school or educational setting
• Familiarity with student information systems or enrollment platforms
• Experience supporting compliance-related documentation (e.g. enrollment records)

Core Competencies (Aligned to LEARN DC)

• Personally Aligned: Demonstrates professionalism reliability and a commitment to the schools mission
• Executes & Achieves: Follows through on tasks with accuracy and urgency
• Interpersonal: Builds positive relationships with families students and staff
• Strategic Thinking: Anticipates needs and proactively supports school operations

Why Join LEARN DC

• Be part of a growing mission-driven charter school serving a diverse student population
• Work in a collaborative supportive environment with strong family and community partnerships
• Play a critical role in shaping the daily experience of students and families