Front Desk Coordinator

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary Responsible for providing exceptional customer service while efficiently and accurately registering patients. This role involves gathering patient information verifying insurance coverage and ensuring compliance with regulatory requirements. Assists junior staff by answering questions supporting the escalation of specific scenarios and resolving day to day issues. Does this position require Patient Care
Essential Functions :
Obtain and update patient consents authorizations and signatures in compliance with regulatory guidelines and organizational policies.
-Ensure accurate and complete documentation of all registration activities.
-Review insurance plans benefits and coverage limitations to help patients understand their financial responsibilities.

-Handle more complex registration processes including pre-authorizations pre-certifications and coordination of benefits for patients with multiple insurance plans.
-Support junior staff by answering questions resolving technical challenges and guiding when to escalate issues.
-Assist with the resolution of registration-related issues such as duplicate medical records or demographic discrepancies working collaboratively with other departments or supervisors.

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree
No

Licenses and Credentials

Experience
Experience in patient registration customer service or a related healthcare administrative role. 1-2 years required

Knowledge Skills and Abilities
- Proficient knowledge of medical terminology insurance processes and registration procedures.
- Strong understanding of insurance verification pre-authorizations and coordination of benefits.
- Experience working with electronic health record (EHR) systems and registration software.
- Excellent communication and interpersonal skills to interact effectively with patients colleagues and external stakeholders.
- Detail-oriented with exceptional organizational skills to manage complex registration processes and handle multiple tasks simultaneously.
- Ability to exercise discretion and maintain patient confidentiality in handling sensitive information.

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Onsite

55 Fruit Street

40

Regular

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .