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Front Desk Concierge
Job Location:
Monthly Salary:
Experience Required:
Posted:
24 May 2026 (30+ days ago)
Posted:
Application Deadline:
21 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Front Desk Concierge
Needham Massachusetts
Full-Time or Part-Time
Position Overview
A luxury residential high-rise in Needham Massachusetts is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is responsible for managing the front desk creating a strong first impression and ensuring a consistent professional and hospitality-driven environment.
Key Responsibilities
- Greet all residents and guests promptly using proper eye contact posture and tone
- Manage front desk operations including visitor access package handling and resident requests
- Maintain awareness of building activity and enforce access control procedures
- Provide accurate information directions and assistance to residents and guests
- Coordinate with property management and other on-site teams as needed
- Handle phone calls emails and service requests in a timely and professional manner
- Maintain a clean organized and professional front desk presence at all times
- Monitor for any issues or irregularities and report to management as required
Service Standards
- Maintain a visible and engaged presence at the front desk
- No phone usage or disengagement while on duty
- Consistent professional appearance and adherence to uniform standards
- Deliver a hospitality-focused experience at all times not just task execution
Requirements
- Prior experience in concierge front desk hospitality or customer service preferred
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Ability to remain composed and attentive in a fast-paced environment
- Reliable punctual and detail-oriented
- Basic computer skills including email and property management systems
Schedule
Flexible scheduling based on building needs including evenings weekends and holidays
Compensation and Benefits
- Pay range: $19$20 per hour
- Benefits include health dental and vision insurance paid sick leave and paid time off
Equal Opportunity Employer
We are an equal opportunity employer and consider all qualified applicants without regard to protected status.
Required Skills:
Hospitality and guest services
Required Education:
High school diploma or equivalent requiredAdditional coursework or training in hospitality or customer service preferred
About Company
Stratton Amenities: The leading Concierge Service Company. Providing immaculate Residential and Corporate Concierge Services 1-866-489-9919
