Front Desk Agent

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States Mexico and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott Hilton Hyatt and IHG. Our service ethos is proactive and holistic fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused data-driven and results-oriented.

Summary:

The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs distributing room keys registering guests verifying reservations and helping guests with any questions or complaints in addition to addressing guest service needs.

Duties & Responsibilities:

• Greet and check-in guests in a friendly manner
• Assist in taking reservations pre-registrations and room blocking
• Assist large groups upon arrival
• Assist guests in finding dining shopping and other hidden gems nearby
• Be the first to handle and resolve guest issues
• Process payments according to procedure
• Upsell additional facilities and services
• Performs all check-out tasks
• Ensure all cash checks and credit card balances at the end of each shift
• Answer questions and address guest needs and requests
• Communicate internally with other departments when necessary to resolve a guest concern or request
• Additional tasks may be assigned at any given time

Qualifications:

• High school Diploma or equivalent
• Credit Card handling experience preferred
• Hotel Front Desk experience preferred
• Experience with hotel reservations software preferred
• Outgoing and friendly demeanor and is willing to go the extra mile to ensure complete guest satisfaction
• Positive upbeat demeanor
• Excellent written and verbal communication and organizational skills
• Team-oriented
• Ability to stand for 8 hours at a time
• Ability to lift 20 lbs. on occasion

Benefits:

• Competitive salary
• Annual review with increase potential
• 401k program with company match
• Medical Dental and Vision insurance available to eligible employees
• Wellness benefits available to eligible employees

Arbors Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth development and progression thrive within the properties:

• Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
• Lead with Heart - Be kind passionate and hospitable.
• Be Accountable - Take ownership and deliver results.
• Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
• Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Pay is based upon several factors including but not limited to local labor markets education work experience certifications etc. We comply with all minimum wage laws as addition to your annual salary we offer a comprehensive benefits package and 401k contributions (all benefits are subject to eligibility requirements).

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.