Front Desk Agent

Oxford Commons is a hospitality company built by a team of dreamers and doers dedicated to creating inspired spaces that foster fellowship exploration and meaningful connection. Its family of brands includes distinctive dining social and lifestyle concepts such as Oxford Exchange The Library The Stovall House Predalina Mad Dogs & Englishmen Casa Cami Julians The Current Hotel and Oxford Design Studio each designed to spark community curiosity and memorable experiences.

Front Desk Agent

We are seeking a polished dependable and service-minded Front Desk Agent to join The Current Hotel an Autograph Collection hotel. The Front Desk Agent creates the first and last impression of the guest experience by providing a warm welcome completing front desk transactions accurately recognizing Marriott Bonvoy members and taking ownership of guest ideal candidate communicates confidently remains composed in a fast-paced environment and works closely with every hotel department to provide a seamless guest experience.

Essential Functions and Responsibilities:

• Welcome and acknowledge every guest in a warm and professional manner.
• Process guest check-ins check-outs room assignments room moves late check-out requests and room key issuance.
• Confirm guest identity reservation details room rate payment method authorization and incidental requirements before issuing keys.
• Review guest folios post approved charges and adjustments explain charges and resolve billing questions within established authority.
• Handle cash credit cards deposits vouchers and the assigned cash bank accurately.
• Complete shift balancing daily checklists reports traces shift notes and required documentation.
• Recognize Marriott Bonvoy members provide eligible benefits and promote program enrollment accurately.
• Respond promptly to guest questions requests complaints and service opportunities.
• Document guest concerns communicate with the appropriate department and follow up to confirm completion.
• Answer telephone calls relay messages and respond to mobile chat and other approved guest communication channels.
• Coordinate with Housekeeping Engineering Food and Beverage Valet Sales and hotel leadership regarding room readiness amenities maintenance needs and guest concerns.
• Maintain current knowledge of guestrooms hotel outlets amenities packages promotions local attractions transportation options and hotel events.
• Support room revenue through accurate reservation handling and clear communication of hotel offerings.
• Protect guest privacy and confidential information.
• Follow payment security key control cash-handling safety emergency and loss-prevention procedures.
• Maintain a clean organized and professional front desk and back-office workspace.
• Perform other reasonable duties as assigned by hotel leadership.

Qualifications:

• High school diploma or GED equivalent preferred.
• Previous hotel hospitality retail restaurant or customer-service experience preferred.
• Experience with a hotel property management system Marriott systems or Opera is preferred.
• Clear and professional verbal and written communication skills.
• Strong attention to detail reliability discretion and problem-solving skills.
• Ability to remain calm and accurate while managing multiple priorities.
• Ability to work independently and as part of a team.
• Flexibility to work mornings evenings weekends and holidays based on business needs.

Physical Requirements:

• Ability to stand walk or work at a computer and telephone for extended periods.
• Ability to move throughout the lobby Front Office and hotel as needed.
• Ability to reach bend lift carry push pull or place objects weighing up to 10 pounds without assistance.
• Ability to perform repetitive computer telephone and payment-processing tasks accurately.

Benefits:

• Health Dental Vision Life Disability and Supplemental Insurance (subject to applicable waiting periods)
• Generous PTO benefit
• Sick Days & Paid Leave benefit
• Tuition Reimbursement
• 401(k) with matching
• Discounts
• Opportunity for Growth and Advancement

Oxford Commons is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Unclear Seniority