Front Desk Agent

Welcome to Town and Country Resort where guests experience more than just a staythey create unforgettable memories. With our vibrant atmosphere and exceptional service we aim to exceed expectations at every turn. Join our team as a Front Desk Agent and be the first friendly face our guests encounter when they arrive. As a Front Desk Agent youll be the heart of our guest experience ensuring smooth check-ins check-outs and everything in between. Your warm personality and attention to detail will help create a welcoming and seamless stay for our guests. Pay Rate $22.00 Hr. #TowncountrySD

• Greet guests with a warm and friendly demeanor making them feel at home.
• Handle check-ins check-outs and reservations efficiently and accurately.
• Provide information about the resort amenities local attractions and special events.
• Resolve guest inquiries requests and concerns promptly and professionally.
• Manage payment transactions and maintain accurate records.
• Communicate effectively with other departments to ensure guest satisfaction.
• Uphold safety and security standards while protecting guest privacy.

• Previous experience in hospitality or customer service is a plus but not required.
• Strong communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Proficiency in basic computer skills and familiarity with hotel management systems (preferred).
• A positive attitude and commitment to providing outstanding guest experiences.
• Flexibility to work various shifts including weekends evenings and holidays.

Physical Requirements:

• Ability to stand for extended periods (up to 8 hours or more).
• Perform repetitive motions such as typing reaching and using office equipment.
• Occasionally lift or carry items up to 25 pounds (e.g. luggage or office supplies).
• Comfortable working in a dynamic fast-paced environment.