Front Desk Agent

JOB DESCRIPTIONNo Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the : Rooms Front OfficeJOB TITLE: Front Desk Agent REPORTS TO: Assistant Front Office Manager Director of Front OfficeJOB PURPOSE: To ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous professional and engaging manner. ESSENTIAL JOB FUNCTIONS:Process guest check-ins and check-outs according to Omnis Moments of Service and Standard Operating listen to guest inquiries and provide appropriate up accurate accounts for each guest checking in according to their preferences (room type payment etc.).Block rooms in the computer and follow through on designated -register designated guests and prepare key pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery).Maintain confidentiality of all guests and hotel attention to detail in order to ensure security of guest room and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and guest history files on all room changes all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest safe deposit boxes to guests and ensure security of send and distribute guest print and distribute daily and weekly discrepancies on the room status report with complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and familiar with the hotels phone and alarm familiar and able to offer suggestions on local attractions and businesses. Deliver personalized memorable guest experiences by utilizing the Power of other duties and special projects as assigned by Front Office :Previous hotel front desk and/or customer service experience is strongly to clearly and pleasantly communicate both verbally and in writing in English with guests management and co-workers both in person and by to accurately and efficiently input information into computer to work cohesively with co-workers both within and outside of your to compute accurate mathematical to think clearly quickly and make concise to prioritize organize and follow to work well under pressure dealing with many arrivals and departures within a short period of cashiering experience is be able to work a variety of shifts including weekends and & POSITION ANALYSIS:Move bend lift carry push pull and place objects weighing up to 30 pounds without assistance. Stand walk or sit for an extended period or for duration of work shift. Requires repetitive motion including utilizing telephone/computer for an extended period or for an entire shift. TOOLS & EQUIPMENT:Desktop computer (Opera GoConcierge SALTO Synergy Windows Microsoft Office) printer telephone copier fax machine two-way radio dispatch scanner