Front Desk Agent

The Front Desk Agent at 111 Sign is responsible for creating a positive first impression and ensuring a seamless customer experience. This role involves greeting visitors answering inquiries managing orders and providing administrative support to the front office.

• Greet customers and visitors warmly
• Answer and direct incoming phone calls emails and inquiries
• Provide information on products services pricing and turnaround times
• Receive and log customer orders and artwork
• Schedule appointments order pickups and deliveries
• Process payments issue receipts and handle basic invoicing
• Maintain a professional front desk and waiting area
• Coordinate with staff to relay customer requests and updates
• Notify customers when orders are ready for pickup or delivery
• Handle customer concerns and escalate issues when needed
• Maintain office supplies and assist with administrative tasks
• Keep accurate records of customer interactions and orders

• High school diploma or equivalent required
• 1 years of front desk or customer service experience preferred
• Strong communication and organizational skills
• Friendly professional and welcoming demeanor
• Ability to multitask and stay calm under pressure
• Basic computer proficiency
• Comfortable learning new software and systems

Salary & Benefits: Competitive salary based on experience. Benefits package including healthcare retirement plan paid time off and opportunities for growth within the company.

Required Skills:

Written Communication