Fraud Prevention Associate

First Entertainment Credit Union is looking for a Fraud Prevention Associate who supports the day-to-day fraud prevention function by reviewing alerts examining account and transaction activity documenting findings and escalating potential fraud concerns in alignment with established procedures. This role supports a centralized fraud operating model where consistent triagetimelycase preparation strong documentation and member-focused resolution help reduce fraud losses improve response speed and strengthen operational control.

The ideal candidate is detail-oriented member-focused and comfortable working across multiple fraud monitoring platforms payment channels and internal systems. The role partners closely with various internal teams to support fraud detection claim handling reporting and process improvement whilemaintainingcompliance with applicable regulations and internal standards.

This is a full-time hybrid opportunity based in Hollywood CA and reporting to the Fraud & Investigations Manager. The targeted pay for candidates in California is between $29$35 per hour.

Responsibilities

• Perform fraud triage by reviewing alerts escalations and suspicious account activity across payment channels including Zelle ACH wires checks cards and digital banking and determine appropriate next steps.
• Investigate document track and maintain fraud cases and claim ensuring accurate records timely escalations and compliance with established procedures and service-level expectations.
• Support fraud andscamclaim resolution including member communication case follow-up required reporting and coordination with internal and external partners.
• Partner with Fraud Operations Card Services Member Services Compliance and Risk teams to resolve fraud events reduce operational risk and improve workflow efficiency.
• Prepare andmaintainfraud-related reporting reconcile assigned accountsidentifyemerging fraud trends and recommend opportunities to strengthen controls and reduce losses.
• Maintain knowledge of fraud trends regulations and department procedures while supporting new fraud tools process improvements audit readiness and rotating Saturday coverage as business needs require.
• Perform other duties as assigned by the leadership as needed.

At First Entertainment your role and every role are essential to our Mission We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work Core Values Members First Ownership Integrity Innovation Inclusivity One Team and we expect you to uphold them.

Requirements

• High school diploma or GED required; college degree preferred with at least three (3) years of related experience in a full-service financial institution fraud prevention payments operations card services or member service.
• Working knowledge of fraud prevention payment operations dispute/claim processes and applicable case documentation practices strongly preferred.
• Experience using CRM core processing case-management alert-management Microsoft Office and reporting tools; experience with Symitar/Episys Visa DPS Verafin Yellow Hammer DetectTA Financial Crimes Defender or similar systems is helpful.
• Ability to review multiple information sources identify inconsistencies document findings accurately and escalate concerns clearly and timely.
• Strong customer service problem-solving critical thinking time management conflict-resolution and communication skills with the ability to document member and staff interactions professionally.
• Ability to work independently within defined procedures recognize when escalation is needed and support flexible scheduling between 6:30 a.m. and 6:00 p.m. including Saturday hours based on rotating coverage and business need.