Fraud Associate Level II – Spanish

Under the direct supervision of the CGI Management personnel the Bilingual (English/Spanish) Fraud Associate Level II assists the Fraud team in completing various duties including translation and Spanish speaking requirements as needed. This employee will is expected to perform various clerical and repetitive manual functions. Operate various office equipment and machinery in the preparation processing and mailing of passports and passport related documents. Utilizes the current TDIS PD and PRISM computer operating systems to include document preparation creation of document batches document imaging (scanning) and reviewing retrieval of individual application information data entry book printing the generation of mailing labels and sorting and affixing postage to sealed envelopes. Must be able to perform quality checks for standard fee information on individual applications. Ability to follow pre set pattern for document sequencing. Insert and retrieve application packages from file cabinets. May involve performing cashiering duties on occasion. Due to the nature of the government contract requirements and/or clearance requirements U.S. Citizenship is required.
This position is located in San Francisco CA.

With oversight from the Government Fraud Program Manager (FPM) the Fraud Associate Level II performs data analysis in support of the Fraud Program Office and other duties as assigned.
The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I as well as but not limited to the following:
. Assist with any Spanish speaking needs and or required translation of correspondence and/or documents
. Read rapidly from both paper and a computer terminal
. Liaise with other DOS agencies and other USG agencies while performing daily duties
. Assist in processing applications referred to the FPM by Passport Specialists and Acceptance Agents
. Process initial fraud case paperwork enter data perform quality control reviews of data entered
. Process fraud case paperwork including: scan fraud cases enter or update applicant information into National Fraud Database (ECAS) PLOTS Travel Document Issuance System (TDIS) and other databases; determine the appropriate Class category; perform quality control reviews of data entered; and maintain paper and electronic file libraries (SharePoint)
. Complete pre formatted letters (addressing a variety of deficiencies) to Passport applicants whose files have been referred to the FPM office proofread correspondence correct and deficiencies
. Assist in verifying vital records and other public records
. Perform telephone and written inquiries concerning pending applications for FPM and team members
. Assist in preparing Passport fraud detection training materials
. Retrieve mail file requests or other information from other DOS offices
. Maintain and monitor fraud files and file logs. Match incoming correspondence from applicants and law enforcement officials with Passport files
. Maintain paper and electronic file libraries
. Assist in training other Fraud Associate Level Is and maintain training materials
. Assist in process improvement
. Enter and maintain data in an in house fraud database
. Verify and

EDUCATION/EXPERIENCE:
. Bachelors Degree (or) 4 years of experience as a Support Associate Level III or IV (or) 4 years of experience in law enforcement criminal justice intelligence or other professional analytic positions and;
. Three (3) years of law enforcement criminal justice intelligence or other professional analytic experience and;
. Five (5) years of experience utilizing a variety of office software specifically: MS Word MS Power Point MS Excel and MS Outlook.
. ALL CANDIDATES must pass a pre employment language assessment measuring their proficiency in speaking reading and writing in Spanish. Candidates must score at an Advanced Level on the pre employment assessment administered by ALTA Language Services to remain eligible for consideration for the position.
OTHER QUALIFICATIONS:
. Ability to multi task while paying attention to detail and accuracy
. Ability to quickly assimilate information analyze facts and accurately report to management
. Possess comprehensive writing skills ability to proofread correspondence convey ambiguities and correct deficiencies
. Good hand eye coordination
. Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures
. Capable of performing repetitive tasks while maintaining a high level of accuracy such as: lifting standing reaching twisting sealing envelopes opening/sending mail stacking shredding packing/moving/stacking boxes un stapling paper clipping sorting filing and reading
. Ability to work in one place and traverse the office on a continuing basis
. Ability to provide basic customer service skills
. Ability to operate desktop and industrial sized scanners
. Must meet all qualifications requirements of the Fraud Associate Level I
. Capable of analyzing facts and evaluating information drawing conclusions from such evaluations and formulating recommendations
. Capable of leading small teams
. Due to the nature of
Desired qualifications/non essential skills required:
A basic knowledge of the current TDIS computer system ability to determine quality and correctness of prepared Passports and maintain issued applications in an orderly and traceable fashion.
Due to the nature of the government contracts this position requires US Citizenship.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is
At CGI Federal we call our professionals members to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world class company. CGI Federals benefits include:
. Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar for dollar contributions made by eligible employees up to a maximum for their job category
. 401(k) Plan and Profit Participation for eligible members
. Paid Time Off (PTO)
. 10 Standard Holidays
. Health & Welfare Benefits as determined by your Service Contract Act
Hourly Rate: $28.45/hour
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

• Communication
• Customer Service & Support
• Data Entry
• Detail-oriented
• Problem Solving

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Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.