Founding Customer Success Manager

About Us

Gumloop is the piece of AI infrastructure companies roll out to let everyone build agents securely. Let people who understand the problem build and share agents manage their access to data choose your AI models and host it all in your own cloud.

Were a very small team building as fast as humanly possible. Gusto Ramp Shopify Samsara Instacart and Opendoor are running agents on Gumloop across their company. Weve raised over $70M from Benchmark First Round Capital Y Combinator Nexus Ventures to scale operations and are looking for people who care as much as we do to join the team.

Role Overview

Gumloop is seeing massive enterprise adoption. Shopify Instacart DoorDash and Ramp are rolling out company-wide all through pure word of mouth. Were bringing on a Founding Customer Success Manager to own our largest enterprise relationships drive adoption and consumption across the book and help build the Success function from the ground up. This is an early seat at a company defining what AI automation looks like for the enterprise.

What Youll Do

• Own a portfolio of enterprise accounts end-to-end (onboarding adoption renewal expansion) and be the person your customers call when they need to figure out how to make Gumloop work for their business

• Develop and execute comprehensive Success plans that expand adoption and grow consumption across the book including change management strategies that get buy-in across customer orgs

• Lead customer engagements including QBRs and executive briefings that connect the dots between Gumloop usage and real business outcomes

• Partner with Solutions Engineers to scope design and deliver complex customer solutions

• Monitor usage patterns and identify optimization opportunities proactively addressing underutilization to drive full value from contracted commitments

• Build the Success motion from scratch: playbooks health scoring onboarding templates engagement models

What You Bring

• 6 years of experience in Customer Success Account Management or Solutions Engineering

• Experience working directly with C-level executives and navigating large complex enterprise organizations

• Youve taken accounts from day one onboarding all the way through renewal and you know what each phase needs to go well

• Strong technical curiosity. You dont need to write code but you can learn the platform inside and out build agents and workflows yourself and guide customers through their own technical implementations

• Comfort operating in a fast-moving early-stage environment with limited process

Bonus

• First or early Success hire at a fast-growing startup

• Experience with business process mapping requirements analysis and solution design

• Ability to understand and articulate AI/ML concepts API integrations and software implementation patterns across a diverse set of customer environments

• Existing relationships in enterprise technology or IT leadership

Benefits

• Highly competitive salary and meaningful equity

• Generous paid time off: 24 days for SF employees and 20 days globally use them as you need

• $350/month wellness benefit to spend on gym spa equipment or whatever keeps you at your best

• 15 days of temporary remote work flexibility per year

• 401k match up to 6%

Required Experience:

Manager