Forward Deployed Engineer

AI Talent Now Job ZR 88

As our first Forward Deployed Engineer in San Francisco youll establish our US FDE presence and help define how this function operates from the ground up. The FDE team is still small and the playbook is still being written - youll be instrumental in shaping the processes tooling and best practices that the function runs on as it scales.

Youll work directly with engineering leaders at the worlds most AI-driven companies understanding their unique architectures and crafting solutions that work for their specific needs. This role demands an unusual combination of deep technical expertise and entrepreneurial drive youll be writing high-performance code one day and presenting architectural decisions to VPs of Engineering the next.

Core Responsibilities

This role spans both customer work and engineering. You own each customer end-to-end - and do whats needed to make sure our company is transformational for them. This involves everything from changes to core product to owning the customer relationship:

• Architect and deploy at scale: Work with a customer to understand their full architecture design implementation strategies that fit their systems and pair with their engineers to deliver them.
  

• Evolve the core product to make the customer successful: This can range from debugging and fixing issues that are blocking the rollout (which often go deep into the core technology such as the deterministic browser) to shipping features that will be transformative for the customer youre focused on but also move the product forward itself e.g. rework parts to work at a new level of scale required by the customer.
  

• Own the technical relationship and lead the pilot: Be the technical lead to engineering leadership (VPs Eng Staff engineers) at each customer - driving scoping integration and rollout. A founder or account executive handles pricing and contracts; the two of you operate as a pod per account.
  

• Guide the direction of the product based on what you learn in the field: As you see how the product performs and how engineers workflows are rapidly evolving work out what do we need to build to unlock the next level of automating software development Where there are improvements which make sense to own and ship ship them; where the work is larger and needs deeper scoping pair with core engineering team to make them happen.
  

• Build the playbook: The FDE function is still being defined. Youll be instrumental in establishing the processes tooling and best practices that make each deployment smoother and faster than the last creating the leverage that lets the team scale.