Forward Deployed Engineer, Professional Services

Available Location: Seoul

About the Role

Cloudflares Forward Deployed Engineer (FDE) program provides customers with a dedicated hands-on technical expert embedded directly within their environment. This is not a traditional support or purely advisory engagementit is a staff-augmentation model where you act as an extension of the customers team taking the lead in managing optimizing and evolving their Cloudflare solutions.

As a Senior Forward Deployed Engineer you are a recognized subject-matter expert in your specialization and a trusted advisor to both the customer and Cloudflare leadership. You will own the most complex high-stakes customer engagements and contribute to the evolution of Cloudflares service methodologies and offerings. You operate with a high degree of autonomy make architectural decisions that impact mission-critical infrastructure and partner with executive stakeholders to align technical outcomes with business objectives.

This role is ideal for senior technologists who have a proven track record of owning end-to-end customer transformations leading through influence and scaling expertise across teams.

What You Will Do

Embed & Integrate

• Become a trusted embedded member of the customers technical team operating within their tools processes and change-management frameworks.
• Follow the customers change-management process for all hands-on modifications ensuring risk mitigation and operational continuity.

Hands-On Execution

• Design configure and optimize Cloudflare solutions directly within the customer environment.
• Implement changes build prototypes develop automation scripts and troubleshoot issues in real time.

Strategic Advisory & Architecture

• Provide proactive architectural guidance roadmap alignment and best-practice recommendations.
• Produce Solution Designs HLDs LLDs databuilds procedures test plans deployment plans migration plans as-builts and other artifacts necessary for delivery and smooth handoff.

Workshops & Knowledge Transfer

• Lead technical workshops knowledge-transfer sessions and special-event preparation (e.g. product launches traffic events security drills quarterly business reviews).
• Ensure continuity by documenting decisions runbooks and configurations in the customers collaborative workspace.

Customer Advocacy & Liaison

• Act as the voice of the customer within Cloudflare surfacing product gaps feature requests and escalation items to Engineering Support and Product.
• Partner closely with the Account Executive Solutions Engineer Customer Success Manager Delivery Leaders and other stakeholders to align on account strategy and expansion opportunities.

Experience & Skills

Core Requirements

15 years of experience in a customer-facing technical role.

Recognized Expertise in one of the following focus areas with a proven track record of leading complex enterprise-scale engagements:

• Applications Advanced tuning of WAF Bot Management API Gateway DDoS protection Rate Limiting and performance optimization for global web properties. Experience designing security architectures for large-scale multi-zone deployments.
• Network Hands-on management of Magic Transit BYOIP complex L3/L4 routing DDoS resilience and low-latency global connectivity design. Experience with network transformations and MPLS/SD-WAN migrations.
• Zero Trust / SASE Securing distributed workforces with Access Gateway CASB RBI and DLP. Proven experience implementing Zero Trust architectures at enterprise scale.
• Leadership & Mentorship Demonstrated experience mentoring junior team members leading technical workshops and contributing to the development of service methodologies best practices and reusable assets.
• Strong Networking Foundation Expert-level understanding of the OSI model TCP/IP TLS DNS and HTTP.
• Hands-On Technical Skills Demonstrated ability to implement configure and troubleshoot complex solutions. Experience with infrastructure-as-code tools (e.g. Terraform) and scripting (e.g. Python JavaScript Bash) is highly desirable.
• Project & Program Management Ability to manage multiple competing priorities work to deadlines and deliver results in ambiguous or fast-moving environments. Experience scoping and estimating complex engagements.
• Communication & Executive Presence Exceptional verbal and written communication skills. Ability to translate complex technical concepts for both technical and executive audience
• Regional Experience Experience working with enterprise customers in APJC ideally within Korea. Understanding of regional compliance requirements business culture and technical ecosystems.

Preferred Qualifications

• Experience in heavily regulated industries (Public Sector Financial Services Healthcare) or complex legacy-migration environments.
• Relevant industry certifications: CISSP CCIE AWS GCP Azure certifications or equivalent.
• Familiarity with Agile methodologies and enterprise change-management processes.
• Prior experience with Cloudflares product suite and edge-network ecosystem.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.