Flex Software Application Specialist

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

The Command Center Software Deployment Managed and Support Services is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission and enable them to respond faster with smarter and safer decisions. We deploy and support products such as Emergency Call Handling 911 Equipment Computer Aided Dispatch Records Management Systems Jail Management Systems and Mobile Data Computing among other offerings

The Software Application Specialist will manage the deployment processes of Motorolas public safety and command center software suite within complex software ecosystems for public safety agencies. This role requires a strong blend of technical expertise and project management skills to ensure seamless integration and optimal performance of the software applications.

Remote position with ability to travel extensively (up to 75%) throughout North America to support on-site client engagements oversee project implementation and meet business objectives.

Key Responsibilities:

• Information Gathering and Discovery: Lead the efforts to conduct operational assessments business process reviews and other discovery events to gain a comprehensive understanding of the customers current business processes within Public Safety agencies. This includes interviewing subject matter experts and creating detailed documentation of findings.

• Analytical Evaluation and Recommendations: Evaluate existing business processes to identify opportunities for improvement. Provide tailored recommendations regarding the configuration and application of Motorolas mission-critical software solutions to address identified needs and optimize operational efficiency.

• Business Process Reengineering: Facilitate business process reengineering initiatives by analyzing workflows and recommending innovative changes. Lead workshops and discussions to collaboratively develop new processes that align with organizational objectives.

• Training Development and Orientation: Design develop and deliver training curriculum learning aids and other instructional materials to ensure end-user engagement and buy-in for new software implementations. Guide customers through training sessions to enhance user competency and confidence.

• User Acceptance Testing (UAT) Facilitation: Define coordinate and lead User Acceptance Testing processes ensuring that customer requirements are met and documenting results against the projects Functional Requirements Matrix. Measure outcomes to gauge project success and areas for improvement.

• Internal Liaison and Collaboration: Act as a liaison between technical resources engineers and project managers to communicate customer needs effectively. Collaborate with internal teams to adapt Motorolas highly configurable Commercial Off the Shelf (COTS) software to meet specific client use cases.

• Project Management Support: Partner with Project Managers and Program Directors throughout the project lifecycle from inception to conclusion to ensure timely delivery of software solutions while adhering to scope and budget constraints.

• Stakeholder Communication: Present analysis results and project updates to stakeholders developing clear and informative presentations that support effective decision-making and facilitate project buy-in from customer leadership.

Security Clearance Requirement: Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract.

CJIS Requirement: This position is subject to working in high security areas governed by the US Department of Justices Criminal Justice Information Services (CJIS) Security Policy and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola

Preferred Qualifications:

• 3 years experience in one of the following: Public Safety Business Analysis Field Service CAD- Computer Aided Dispatch Record Management Systems and Jail Applications

• Must be a self-motivated team player able to work effectively with general guidance toward objectives.

Target Base Salary Range: $75000-$85000 USD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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• Bachelors degree in Engineering Information Technology Project Management OR 3 years of experience in a Public Safety Information technology environment.

• Must be able to obtain a background clearance as required by our government customers.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

50-75%NoneExperiencedYes

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.