FLEX Senior Manager, Distribution Connectivity

This is a temporary position.

The assignment duration is through 12/31/2027.

JOB SUMMARY

The Senior Manager Distribution Connectivity Digital Tech Transformation Support leads the strategic execution and operational readiness of reservation transformation initiatives for third-party channels as part of Marriotts Digital and Technology Transformation (DTT) program. This role is responsible for overseeing large-scale channel migrations driving deployment strategy ensuring operational excellence and enabling long-term adoption and stabilization across Marriotts global portfolio.

As a key leader within Distribution Connectivity the Senior Manager partners closely with Technology Deployment Channel Operations Revenue Management Customer Engagement Centers and external technology providers to deliver scalable connectivity solutions mitigate operational risk and drive business outcomes. The role provides leadership across complex cross-functional initiatives while establishing governance process improvements and capability development to support Marriotts next-generation reservation ecosystem.

CANDIDATE PROFILE

Education and Experience

Required

• 4-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major

or 6 years relevant work experience.

• 5 years experience working with CRS systems OTAs and/or technology partners.

Preferred

• Ability to troubleshoot analyze and communicate issue details clearly and in real time to various stakeholders.
• Experience in a business side role that interreacts heavily with technical teams preferred.
• Experience working in a ticketing or incident management environment.

• Strong understanding and capabilities utilizing Microsoft Office suite.

CORE WORK ACTIVITIES

• Manage the end-to-end process for product build on third-party channels for migrating and existing hotels including preparation and processing data extracts from the CRS.
• Execute prerequisite technical and operational tasks to support configuration and activation of migrating hotels to the new CRS.
• Execute day-of-cutover migration activities for third-party channels.
• Support postgo live stabilization efforts logging production incidents and escalating per defined protocols.
• Troubleshoot identify and resolve production incidents data issues configuration gaps and property concerns for third-party channel connections.
• Troubleshoot and resolve ARI and booking errors across third-party channels ensuring timely escalation and resolution to minimize disruption and maintain partner performance.
• Maintain process documentation and training resources to ensure accuracy consistency and alignment with evolving workflows and partner requirements.
• Proactively identify and implement system and process enhancements to drive efficiency reduce friction and improve scalability across operations.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.