FLEX OSR Enterprise Program Support Services – Project Manager

JOB SUMMARY

The FLEX OSR Enterprise Program Support Services (EPSS) Project Manager is a member of the Operations Support Resources (OSR) team and serves as a flexible operational subject matter expert supporting enterprise programs continent initiatives and hotel performance improvement efforts. Drawing upon expertise in Rooms Operations Food & Beverage Operations or both this role provides training consulting operational assessments project management and hands-on coaching designed to strengthen service culture improve operational execution enhance system adoption and elevate the overall guest experience across Marriott-managed and franchise hotels.

The EPSS Project Manager partners with hotel leaders associates owners franchisees and internal stakeholders to assess operational needs facilitate workshops deliver training implement operational and system-related initiatives and develop tailored solutions that drive measurable and sustainable performance improvement. Success in this role requires the ability to manage multiple projects simultaneously adapt to varying hotel environments and business needs and build strong relationships across a diverse stakeholder group.

Programs supported may include PMS Systems Guest Experience Operational Impact Support Post Opening Hotel Operational Refresh F&B Refinement Midscale OSR Support Initiatives and other enterprise programs and performance improvement initiatives as assigned.

Ability to Travel Up to 100%.

CANDIDATE PROFILE

Education and Experience

Required

• 5 years of hotel operations leadership experience with responsibility for one or more operational disciplines including Front Office Housekeeping Food & Beverage Guest Services or related hotel operations areas.
• Experience with hotel systems such as FOSSE FSPMS Opera Lightspeed StayPMS EMPOWER GXP MICROS or similar platformsMS1.
• Knowledge of Marriott brands operational standards and guest satisfaction programs.
• Advanced proficiency in Microsoft 365 tools including SharePoint Microsoft Teams Outlook Sway PowerPoint Excel.

Preferred

• Associate or bachelors degree in business related field.
• Experience managing multiple projects assignments or operational priorities simultaneously.
• Experience supporting managed and franchise hotel environments across multiple brands or operating models.

CORE WORK ACTIVITIES

• Independently manages assigned hotel engagements across Enterprise Program Support Services programs and initiatives including project scope timelines deliverables stakeholder communication follow-up actions and accountability for completion.
• Supports pre-work onsite deployment virtual follow-up and post-engagement activities to ensure successful project execution and sustainability.
• Conducts operational assessments using performance data guest satisfaction insights brand standards and onsite or virtual observations.
• Translates findings into tailored action plans for each hotels operational needs that improve guest experience operational execution system adoption and service consistency.
• Serves as the operational subject matter expert for Rooms Food & Beverage guest experience hotel systems and operational processes adapting guidance and support based on each hotels assignment needs brand expectations and performance priorities.
• Delivers training provides coaching hands-on learning and support to hotel associates and leaders for property management systems guest experience platforms and related operational processes.
• Partners with and assists hotels in strengthening service culture leadership effectiveness workflow optimization and adoption of operational processes systems tools and best practices that improve guest satisfaction and business performance.
• Collaborates with stakeholders to identify opportunities that improve efficiency and enhance the guest experience.
• Influences hotel leaders owners franchisees associates and internal stakeholders for assigned engagements to align on priorities remove barriers adopt recommended actions and sustain performance improvement.
• Provides consultative guidance and performance improvement recommendations based on operational observations and business results.
• Tracks engagement outcomes documents observations and recommendations monitors risks and follow-up actions and communicates progress results and escalation needs to stakeholders and leadership.
• Shares field insights and best practices that contribute to the ongoing improvement of Enterprise Program Support Services programs and initiatives.
• Maintains current knowledge of Marriott operational standards hotel systems brand standards enterprise program priorities and strategic initiatives.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.