FL-DOE-OSFA-Office Support Worker

Contract Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. (This will renew for next fiscal year). Customer Service Specialists needed to answer calls from Florida high school and college students concerning Florida scholarships and grants. The position is 40 hours per week Monday through Friday from 8 AM to 5 PM.

Pay Rate $15.00/hr Vendor Rate $19.50/hr

Knowledge Skills and Abilities:

-High school diploma general education degree or equivalent.
-Ability to stay calm when customers are stressed or upset.
-Comfortable using computers.
-Experience working with customer support a plus

Applicants must pass a level 2 screening background check that includes fingerprinting for statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.

Skill	Required/Desired	Amount	of Experience
Ability to speak and understand English	Required
High school diploma general education degree or equivalent.	Required
Experience in a professional work environment	Required	2.0	Years
Ability to stay calm when customers are stressed or upset.	Required
Comfortable using computers.	Required
Experience working with customer support a plus	Desired

Required Skills:

Ability to speak and understand EnglishHigh school diplomageneral education degreeor in a professional work environmentAbility to stay calm when customers are stressed or using computers.