Firstmark Customer Service Representative Start date

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.

External candidates must reside within 60 miles of Lincoln NE or Brownsville TX to be eligible for this role.

Start Date: 9/14/2026

Training hours: 8:00am 4:30pm CST

Permanent Schedule after Training: 11:35AM-8:05PM CST

Pay rate: $16.00 per hour

JOB RESPONSIBILITIES:

• Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy

• Contribute to Continuous Process Improvement

• Ensure integrity of date and information

• Update information on accounts in the Loan Servicing and/or consolidation systems.

• Perform other tasks related to resolving customer needs by displaying ownership on escalated calls.

• Contact customers on accounts including outbound customer contact when appropriate.

• Negotiate transactions in accordance with established laws regulations and policies

• Serve as a resource person with them as needed including assisting new associates with training needs.

EDUCATION:
High school degree or equivalent required.

EXPERIENCE:
1 to 3 year customer service experience and/or general office experience preferred.

#INDFirstmark

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

• Knowledge of student loan industry Loan Servicing and/or Originations systems preferred.

• Service Excellence

• Strong oral and written communication skills

• Listening comprehension reading comprehension

• Teamwork

• Accuracy/Attention to Detail

• Work with MS Office

• Business Math

• Problem Solving

• Managing Multiple Priorities

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring