First Steps Service Coordinator

JOB TITLE: First Steps Service Coordinator

DEPARTMENT: First Steps Early Intervention

SUPERVISORS TITLE: First Steps Manager

POSITIONS SUPERVISED: None

JOB STATUS: Full-time; Non-Exempt

SCHEDULE: MondayFriday (8am-4:30pm); Flexible for evenings as needed.

Summary:

Provide service coordination for infants and toddlers eligible for First Steps Early Intervention services and their families. Responsible for coordinating evaluations developing Individualized Family Service Plans (IFSPs) ensuring compliance with state and federal regulations maintaining accurate documentation and supporting families through access to services and community resources.

Key Responsibilities:

Respond to all referrals within 2 business days and initiate intake procedures

Complete data entry and maintain electronic records in EI Hub (Indianas case management system)

Conduct intake obtain informed consent and explain procedural safeguards and family rights

Collect required financial and insurance documentation for Cost Participation

Coordinate and ensure completion of evaluations and eligibility determination within 45 days of referral

Facilitate development review and implementation of IFSPs in collaboration with families and providers

Coordinate IFSP meetings annual reviews and transition conferences

Monitor and coordinate service delivery across providers and funding sources (including Medicaid and CSHCS)

Assist families in accessing appropriate agencies and community-based resources

Maintain detailed and timely documentation including monthly clinical logs and reports

Support families in transition planning to preschool or other services prior to age three

Obtain necessary medical documentation from healthcare providers

Provide services in home and community settings based on family needs

Maintain cooperative relationships with families agencies and community partners

Submit monthly reports and required documentation by established deadlines

Qualifications & Skills:

Knowledge of First Steps eligibility criteria due process and procedural safeguards

Understanding of IFSP development early intervention regulations and transition requirements

Knowledge of community resources and support services

Strong organizational documentation and data entry skills

Proficiency in word processing databases spreadsheets and tablet/iPad use

Effective written and verbal communication skills

Ability to work independently and as part of a multidisciplinary team

Strong interpersonal skills when working with families and providers

Physical & Work Requirements:

Ability to travel frequently within assigned service areas

Ability to attend home visits and community-based meetings including occasional evenings

Ability to use standard office equipment and mobile technology

Valid drivers license reliable transportation and proof of insurance required

Certifications & Training Requirements:

Successful completion of Service Coordination training

Obtain Service Coordinator credential within one year of hire

Maintain ongoing training and credential requirements

Additional Information:

If you have any questions regarding this position please contact Abigail Mann at

Blue River Services Inc. is an Equal Opportunity Employer/Drug-Free Workplace

Education & Experience Requirements:

Bachelors degree required

Minimum of one year experience working with children and families