Fire Service Supervisor

Johnson Controls creates smart healthy and sustainable environments by helping customers protect people property and critical operations. As a Fire Service Supervisor you will lead a field service team that delivers high-quality on-time service while supporting safety customer satisfaction and service growth.

This role is responsible for leading coaching and developing field service technicians so work is completed safely efficiently and to a high standard. You will balance team leadership customer communication dispatch coordination and operational follow-through to keep service commitments on track and identify opportunities to grow the business.

• Lead coach and develop a team of field service technicians through goal setting one-on-one coaching performance reviews training and mentorship.
• Plan prioritize and dispatch service calls in partnership with coordinators to optimize routing workload and response times.
• Build strong customer relationships that support customer satisfaction retention and service growth opportunities.
• Promote a strong safety culture by supporting safety training job hazard analysis incident investigations and compliance with company and regulatory standards.
• Track and report service metrics such as response time first-time fix rate backlog and on-time completion then act on the results.
• Ensure service documentation work orders and reporting are accurate complete and submitted in a timely manner.
• Manage resources to improve efficiency reduce costs and support service profitability.
• Collaborate with sales installation engineering and operations teams to resolve escalations and deliver a seamless customer experience.

• Own outcomes with accountability safety and integrityby setting clear expectations and following through on service quality team leadership and customer commitments.
• Focus on what mattersby staying close to the work removing obstacles for technicians and customers and keeping priorities aligned to service needs.
• Improve every dayby using performance data candid coaching and practical problem-solving to strengthen delivery and reduce recurring issues.
• Win as one teamby building trust across sales installation engineering operations and field service so customers experience consistent support.

• High school diploma or equivalent.
• Minimum 2 years of leadership experience in Fire systems/services/building automateion field service maintenance or a related technical environment.
• Strong mechanical and electrical aptitude.
• Excellent communication coaching negotiation and conflict resolution skills.
• Ability to manage multiple priorities in a fast-paced customer-focused environment.
• Proficiency with scheduling systems data reporting and basic analytics tools.
• Valid drivers license with a clean driving record and the ability to travel locally to customer sites.
• Ability to work in field environments perform physical tasks and lift up to 50 lbs.

• Technical degree certifications or relevant college coursework.
• NICET or other industry credentials.
• Experience in fire protection fire service or a similar field operations environment.

HIRING SALARY RANGE: $94600-$130000 (Salary to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual group and corporate performance. This position includes a competitive benefits package.
For details please visit the About Us tab on the Johnson Controls Careers site at Join Us

Join a team that values safety teamwork and continuous improvement while helping customers protect critical operations. Johnson Controls offers a competitive benefits package including medical dental and vision coverage a 401(k) with match paid time off and holidays.

If you are ready to lead a skilled field service team and make a meaningful impact for customers we encourage you to apply.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.