Fire Service Manager

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

What we offer

• Competitive salary

• Paid vacation/holidays/sicktime- 15 days of vacation first year

• Comprehensive benefits package including 401K medical dental and vision care - Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Check us out!: you will do

  The Fire Service Manager will drive customer satisfaction supervising a team of technicians and administrators to support the districts service customers. Will ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Scope of work to include managing employees in the following disciplines: Fire Alarm and Security systems.

  How you will do it

  Revenue Responsibility- Responsible for implementing plans programs and processes designed to meet or exceed company goals and objectives as well as improving market potential in all business segments to include new service sales revenue and profitability.

  Fiscal Responsibility- Responsible for managing the Service Department to an approved financial plan which includes operating expenses accounts receivable/collections personnel capital and inventory.

  Customer Service Responsibility- Responsible for departmental employees effective and timely customer communications building solid customers relationships from initial contact through order acquisition delivery and installation and service.

  Productivity Improvement Responsible for training service personnel building a team with the abilities and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions.

  Employee Development- Empowers organizes and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills knowledge talent and experience to fill open job positions. Identifies areas such as sales skills business and product knowledge and customer service where training and development can enhance the departments ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue foster initiative and maintain employee morale. Will participate in technician ride-alongs to ensure compliance with corporate safety programs review productivity measure performance and review technicians abilities. Must ensure complete understanding of company policies/processes reviewing them with employees to promote understanding and compliance.

  Safety Compliance Ensures that all employees align with corporate safety programs and that employee safety training is complete and up-to-date. Completes all workplace accident investigations as required by the companys EH&S policy. Identifies safety issues and hazards and notifies the corporate safety officer of conditions that require corrective action.

  Legal Compliance- Abides by Federal State and local laws and regulations as well as all Company policies and procedures

  What we look for

  Required

  • Bachelor degree preferably in a business or engineering subject area or equivalent experience.

  • Minimum of 5-10 years experience in an integrated systems sales/service environment with a portion of time spent in a supervisory role.

  Preferred

  • Strong positive leadership skills. Committed.

  • Strong understanding of P&L components and relationships

  • Proficient with MS Office as well as online systems. Knowledge of Oracle a plus.

  • Proven management/leadership abilities to include training team building presentation and negotiation skills administration and effective interaction with Must be able to pass a pre-employment background screening and drug test.

  • Possess a valid drivers license and driving record that meets company requirements.

  HIRING SALARY RANGE: $ (Salary to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual groupand corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typicalprofile. If you believe your background warrants consideration beyond the stated range weencourage you to apply. To support an efficient and fair hiring process we may usetechnology assisted tools including artificial intelligence (AI) to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details pleasevisit the About Us tab on the Johnson Controls Careers site athttps:// Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.