Fire Alarm Service Technician

Johnson Controls helps customers keep their buildings safe and performing at their best through fire and life safety service security and building systems this role you will support customer sites with hands-on troubleshooting repairs and trusted service on critical systems.

As a Fire Alarm Service Technician you will receive service calls diagnose system issues and perform repairs on electronic fire alarm systems and related building system products. You will work across multiple manufacturers Fire & Life Safety systems communicate directly with customers and help ensure systems are restored quickly safely and professionally.

• Receive service calls from the Service Resource Center including a brief description of equipment or system malfunctions.
• Contact customer representatives to understand equipment and system problems.
• Diagnose issues and perform service and repairs on electronic fire alarm systems and related building system products at customer sites.
• Follow prescribed troubleshooting procedures and refer to technical manuals part manuals change notices bulletins and modification notices to repair equipment.
• Service troubleshoot and install Fire & Life Safety systems from multiple manufacturers including SimplexGrinnell.
• Read and interpret blueprints diagrams submittals specifications software systems programs schematics and operational product manuals.
• Provide excellent customer service by communicating effectively with district staff and customers to support customer satisfaction.
• Complete Service Acknowledgements with proper coding using smart phones laptops and other communication devices.
• Obtain customer signatures upon completion of service call assignments.
• Participate in a scheduled on-call rotation and support team members by helping train or mentor others when needed.
• Provide recommendations and solutions to help customers improve facility performance and resolve service-related issues including quote support where applicable.
• Perform other duties as assigned.

• Own each service visit with accountability safety and integrity from initial diagnosis through final resolution.
• Stay close to the work and focus on what matters by restoring customer systems efficiently and removing obstacles to timely service.
• Use strong troubleshooting discipline clear documentation and candid communication to improve outcomes every day.
• Work as one team with dispatch district staff and fellow technicians to deliver reliable solutions for customers.
• Organize and effectively use technical resources information materials and support to execute assigned tasks efficiently.
• Perform troubleshooting and repair work on installed systems including panel repair or reprogramming device replacement or repair resolving low voltage circuit troubles and system testing.
• Program fire alarm security and access control system panels as required by the job.
• Complete all task-related activity productivity and documentation requirements in a timely manner.
• Be available for on-call and occasional after-hours work based on customer needs.
• Present practical recommendations and support quotes that help customers improve system performance and building efficiency.

• 4 years of documented experience in low voltage electrical systems including Fire/Life Safety systems Access Control Nurse Call and Paging systems.
• NICET Level II certification.
• Experience reading and interpreting blueprints submittals and operational or product manuals.
• Knowledge of test equipment including multi-meter digital analyzer and commissioning devices.
• High School Diploma or equivalent.
• Ability to follow verbal and written instructions.
• Demonstrated customer service skills and a professional approach with customers and internal teams.
• Ability to perform physical labor including carrying and moving equipment and tools up to 50-70 lbs.
• Ability to work in unusual and sometimes difficult positions including climbing ladders scaffolding and high-lift equipment up to 40 feet and working within ducts crawl spaces and above ceilings.
• Ability to work flexible hours including weekends to meet customer requirements.
• Ability to maintain truck inventory to support timely response to customer needs.
• Ability to follow and always adhere to safety guidelines and procedures.
• Possess a valid drivers license and a driving record that meets company requirements.
• Retain any licenses required by national state and local codes.

• NICET Level III certification.
• Experience with CCTV and IT/IP networks.

Johnson Controls offers the opportunity to work on important building systems that support customers across critical industries. This position includes a competitive hourly range of $24.32-$36.44 with pay determined by education experience knowledge skills abilities internal equity and market data along with a competitive benefits package.

If you are ready to bring your sprinkler service experience to a team focused on safety customer impact and dependable field performance we encourage you to apply.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.