Fire Alarm Service Supervisor

About Us

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

At Johnson Controls we help customers protect people property and operations with reliable fire and life-safety this role you will lead the daily fire alarm service function coordinate technicians and resources and help ensure every job is completed safely efficiently and to a high standard.

The Fire Alarm Service Supervisor is responsible for overseeing day-to-day service operations for the fire alarm team. You will provide leadership and support to service technicians manage schedules and workload respond to customer needs and help drive quality safety and customer satisfaction across the department.

• Oversee daily fire alarm service operations including scheduling dispatching workload assignments and resource coordination.
• Provide leadership coaching direction and support to service technicians to build productivity accountability teamwork and professional growth.
• Monitor daily service activity to help ensure work is completed on time and customer commitments are met.
• Coordinate with customers technicians management purchasing warehouse and internal departments to support timely service delivery and clear communication.
• Manage escalated customer concerns service issues and scheduling challenges in a professional and timely manner.
• Review work orders service reports completion records and related documentation for accuracy completeness and compliance with company procedures.
• Promote a strong safety culture by ensuring employees follow company policies PPE requirements and safe work practices at all times.
• Identify unsafe conditions job-site hazards and safety concerns and escalate issues when appropriate.
• Support compliance with applicable fire alarm codes regulations fire codes NFPA standards OSHA requirements and customer-specific site requirements.
• Track service performance productivity callbacks customer satisfaction and other key operational indicators.
• Investigate customer complaints service delays safety incidents and recurring issues and help implement corrective actions.
• Assist with onboarding training performance evaluations disciplinary matters and ongoing employee development.
• Support staffing manpower planning vacation scheduling overtime management and daily resource allocation.
• Coordinate materials tools equipment and department resources so technicians can complete assigned work effectively.
• Support departmental reporting forecasting budgeting and operational planning as needed.
• Maintain professional relationships with employees customers contractors and other business partners while reinforcing company standards for communication appearance documentation and service.

• Lead with accountability safety and integrityby setting clear expectations monitoring progress and following through on commitments.
• Stay close to the workby understanding field realities customer priorities and technician needs so you can remove obstacles quickly.
• Use candor and structured problem-solvingto address service delays callbacks quality concerns and recurring operational issues.
• Win as one teamby working closely with dispatch purchasing warehouse management and field personnel to keep work flowing smoothly.
• Improve every dayby looking for practical ways to strengthen service quality productivity documentation and customer satisfaction.

• Previous supervisory leadership or field operations experience preferably in fire alarm life safety or related service operations.
• Experience coordinating employees schedules work assignments or customer service activities.
• Strong organizational and time-management skills with the ability to prioritize multiple tasks in a changing environment.
• Excellent verbal and written communication skills.
• Strong customer service problem-solving and conflict-resolution abilities.
• Ability to coach motivate and hold employees accountable for performance and company expectations.
• Strong attention to detail and the ability to maintain accurate records and documentation.
• Ability to work effectively with customers employees management contractors and internal departments.
• Understanding of safety practices and the ability to promote compliance with company policies and site requirements.
• High school diploma or equivalent.
• Ability to work in office and customer-site environments and travel to service locations as required.
• Ability to occasionally work extended hours evenings weekends or participate in an on-call rotation based on business needs.

• Additional education or management training.
• Experience in fire alarm life safety or other field service environments with customer-facing service responsibility.
• Familiarity with fire alarm code compliance service documentation and operational reporting.

• Competitive salary package.
• Fully maintained company vehicle mobile phone and laptop.
• A collaborative team environment with a strong focus on safety and customer service.
• The opportunity to lead a team supporting critical life-safety systems.
• A role where your leadership directly impacts service quality operational performance and customer confidence.

If you are ready to lead a high-performing service team and help deliver safe reliable fire alarm service we encourage you to apply.

HIRING SALARY RANGE: $76000 - $104000 (Salary to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This role offers a competitive Bonus plan that will take into account individual groupand corporate performance. This position includes a competitive benefits package. Theposted salary range reflects the target compensation for this role. However we recognizethat exceptional candidates may bring unique skills and experiences that exceed the typicalprofile. If you believe your background warrants consideration beyond the stated range weencourage you to apply. To support an efficient and fair hiring process we may usetechnology assisted tools including artificial intelligence (AI) to help identify and evaluatecandidates. All hiring decisions are ultimately made by human reviewers. For details pleasevisit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.