Financials Support Specialist

Innovative Systems is looking for an eLation Financials Specialist to join our team. eLation Financials is our accounting software used by telecommunications companies electric cooperatives and municipalities to manage their day-to-day financial this role youll be the go-to expert helping those clients get the most out of the software troubleshooting issues leading conversions and building the kind of relationships that make clients feel supported not just serviced.

This is a full-time role and can be on-site or remote. Occasional travel to client sites and our Mitchell SD office is part of the job along with occasional after-hours support.

One day you might be walking a client through a year-end reconciliation; the next youre leading a full software conversion for a new client or recording a quick tutorial video for our knowledge base. No two days look quite the same.

• Be the frontline for client support answering questions and solving problems by phone email and our ticketing system

• Lead software conversions from start to finish including data verification and configuration

• Train clients on the software and help them apply it to their day-to-day accounting work

• Troubleshoot technical issues and walk clients through clear step-by-step solutions

• Partner with our development team to escalate and prioritize more complex issues

• Keep track of client interactions and resolutions in our ticketing system

• Build out support documentation knowledge base articles and video tutorials

• A bachelors degree in Accounting Finance Business or a related field or equivalent experience

• A solid grasp of accounting principles and practices

• Comfort troubleshooting software issues (you dont need to be a developer just curious and capable)

• Strong written and verbal communication skills

• A customer-first mindset and the organizational chops to juggle multiple client issues at once

• Experience with financial software especially eLation Financials

• Background in customer support

• Experience with telecommunications companies electric cooperatives or municipalities

Dont worry if you havent used eLation Financials before well train you on the software itself. What matters most is your accounting foundation and your ability to connect with clients.

• Competitive pay

• Generous paid time off 10 paid holidays

• 401(k) with company match

• Company-paid employee health dental vision and life insurance (Blue Cross Blue Shield)

• HSA contributions from the company

• Company-paid short- and long-term disability insurance