Financial Analyst

At Hiya were making business calls more trusted useful and effective.

Voice remains one of the most important ways businesses communicate with their customers but the value of a call depends on trust. When customers do not recognize who is calling or why important conversations are missed customer relationships suffer and business outcomes are harder to achieve.

Hiya helps businesses create trusted calling experiences that benefit both sides of the conversation: enterprises can reach customers with confidence and customers can answer with confidence. Our products support branded business calling trusted caller identity call performance insights customer engagement and voice security capabilities that help businesses strengthen relationships and improve outcomes.

This role sits in a core business area for Hiya and is focused on helping SMB and enterprise customers succeed.

The FP&A Analyst is an individual contributor on Hiyas Finance team owning the forecasting models OPEX budgeting and actuals reporting and company-wide dashboards that leadership uses to make decisions. Youll partner closely with department leads across GTM Product Engineering and People to keep planning accurate and aligned and youll help set the standard for how Finance uses AI to work faster and think more clearly.

Were excited about you because youre the kind of person who

Lives in the detail without losing the story the numbers tell and would rather build the model than wait to be asked for it. Youre ambitious hands-on and candid you speak your mind and listen to opinions that differ from yours and you reach for AI tools by default because youre hungry to move faster and learn more.

• Build and maintain financial models for forecasting and scenario analysis using AI tools to speed up model-building and QA

• Own OPEX budgeting and actuals reporting including monthly variance reviews and cross-functional partnering with business leaders

• Own company-wide dashboards including key SaaS metrics AI adoption/ROI and GTM ROI analysis

• Support headcount planning with People and department leads

• Conduct ad hoc analysis for strategic initiatives and leadership decisions

• Identify opportunities to apply AI and automation across reporting forecasting and analysis helping build a culture of thoughtful AI adoption in Finance

• Bachelors degree in Finance Economics Business Math or related field

• 1-2 years in an analytical role (internships and strong academic projects count)

• Strong Excel/Google Sheets skills with hands-on financial modeling and dashboard experience

• Daily user of AI tools (e.g. Claude ChatGPT) with the judgment to know when to trust AI output and when to double-check it

• Solid grasp of budgeting forecasting and variance analysis

• Ability to synthesize large data sets into clear actionable insights and communicate them to non-finance stakeholders

• Experience in management consulting or at a SaaS or subscription business

• Hands-on time in a planning or BI tool (Drivetrain Anaplan Adaptive Pigment Looker Tableau Power BI)

• SQL skills or the appetite to pull your own data rather than wait on a queue

• Experience partnering directly with GTM or department leaders on budget headcount or pipeline decisions

• Built an AI or automation workflow that removed recurring manual work from a reporting cycle

• Exposure to NetSuite Salesforce or a comparable ERP/CRM stack

Hiya is not a passive environment. We expect people to take ownership form opinions and engage directly with hard problems.

We work with a high degree of transparency and autonomy. Context is shared openly and decisions are discussed challenged and then made. Once a call is made we commit and move forward.

Youll be expected to work through ambiguity weigh tradeoffs and take responsibility for results while keeping a high bar for quality and customer trust.

Every team member at Hiya is expected to live our core values:

• Serve our customers and partners by holding a high bar for trust and quality

• Own share in success and open up to failures

• Lead listen show up with a point of view but commit entirely once a decision has been made

• Improve even if it means changing course or contradicting ourselves

• Do rather than observe

Compensation & Ownership
Equity Compensation: ownership aligned with your impact and the companys growth

We offer an L&D budget to support your growth and real internal mobility so career pathing isnt just a talking point because were building this with people who own the outcome.

Were building a team with diverse perspectives identities and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger more dynamic and a great place to build a career.

Weve been recognized by Built In GeekWire Comparably G2 Forbes and Deloitte Technology Fast 500 for our culture innovation leadership compensation and more. At Hiya were a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo resulting in an energized team thats passionate about their work. Youll love working here if youre looking for an innovative challenge thats disrupting an industry. Come join us!

Hiya is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

Required Experience:

IC