Financial Aid Administrator

Founded in 1819 Norwich University is the oldest private military college in the country and the birthplace of the Reserve Officers Training Corps (ROTC). Today we are a diversified academic institution that offers undergraduate and graduate degrees and professional certificates to adult learners online and to Corps and civilian lifestyle students on campus. Norwich faculty and staff challenge all of our students to push themselves academically socially and as leaders. Our graduates build upon their Norwich educations to launch or grow careers and make outsized contributions to their communities the nation and the world.

Norwich University is located in the beautiful Green Mountains of Vermont only 20 minutes from the state capital Montpelier and three hours from Boston or Montreal. It is a private institution nestled in a rural setting with a campus size of 1200 acres.

Our excellent benefit package includes medical dental vision group life and disability insurances flexible-spending accounts for health and dependent care a 403(b) retirement plan with employer match an employee assistance program paid time off use of the University pool and fitness center and tuition scholarships for eligible employees and their family members. Some employees may qualify for the Public Service Loan Forgiveness Program on their Federal Student Aid Direct Loan more information about our benefits visit .

Fulfills the mission of Norwich University by assisting with planning organizing managing and providing administrative direction and operational oversight of the Office of Financial Aid and the operation of the Financial Aid Management System (FAMS) Banner Financial Aid ensuring that procedures and software reflect current federal and state regulations for operation of Title IV program(s). This position requires a strong understanding of regulations pertaining to the administration of Title IV funds. This position focuses on the processing and administration of federal state and institutional aid programs and assists the Senior Associate Director to ensure the University remains current with regulations and operations are effective efficient and addition this position will support and counsel students.

This is a 40 hour per week and 52 weeks per year 1.0 FTE position.

Essential Functions

1. Oversees financial aid systems in conjunction with our Associate Director managing system modifications needed to support updated federal and state regulations and ensure timely and efficient financial aid services
2. Works closely with Associate Director on mass processing pushing and pulling of data from DOE and improving efficiencies in office procedures
3. Assists in the review of current practices and procedures and aide in the implementation of improved efficiencies in the Office of Financial Aid
4. Manages alternative loan program and maintenance including meeting with lender representatives completing RFI process and maintaining web presence etc.
5. Assists with developing revising and updating processes of financial aid related to Title IV program administration along with creating and/or editing any required forms and publications
6. Provides training to Financial Aid Advisors and other department staff and campus partners as needed.
7. Develops and implements ongoing training programs for the Office of Financial Aid.
8. Ensures compliance with all Federal Title IV regulations develops and maintains policies and procedures.
9. Monitors and evaluates the effectiveness of financial aid systems and adjusts operations as necessary to meet student needs.
10. Identifies opportunities for improvement and reviews recommendations with Associate Director; assists with implementation.

Other Functions

1. Maintains confidentiality of sensitive or private information.
2. Communicates with employees students and others in a respectful and clear manner.
3. Serves on University committees councils workgroups or other designated bodies as assigned.
4. Achieves maintains proficiency in and utilizes computers telephones and other job-related equipment including related systems and software.
5. Speaks reads and writes in English.
6. Communicates by telephone email letter in person or other means or device.
7. Performs other tasks as assigned by supervisor.

• Bachelors Degree preferred comparable years of experience are considered
• 4 years of experience in higher education student services preferably financial aid other
• relevant experience acceptable
• Knowledge of Ellucian Banner financial aid management system or similar system and experience with both residential and on-line students preferred
• Knowledge in student financial aid regulations
• Proficiency in MS Office (Word Excel SharePoint Teams and Outlook)
• Able to sit squat reach push pull and manipulate related equipment; lift 15 pounds; travel outdoors to various parts of the campus
• Work some evening or weekend hours

Environmental Conditions

• Indoor work at a computer workstation
• Low level of exposure to noise dust fumes vibrations and temperature changes.

Norwich University is an Equal Opportunity Employer and is committed to providing a positive education and work environment that recognizes and respects the dignity of all students faculty and staff. Reasonable accommodations will be made for the known disability of an otherwise qualified applicant. Please contact the Office of Human Resources at for assistance.

All candidates must be legally authorized to work in the United States without requiring immigration sponsorship including but not limited to non-immigrant visas such as H1B STEM or F1 now or in the future. A post offer pre-employment background check will be required of the successful candidate.

Please provide a cover letter resume and Norwich application.

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