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Finance Services Engagement Manager
Job Location:
Job Location:
Houston, MS - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
16 August 2026 (21 days ago)
Posted:
Application Deadline:
13 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Senior Operations Manager - Finance Services Engagement Manager
Location: Houston TX
On-Site
As a senior Operations Manager in an Engagement Manager role the responsibilities are as below:
Basic Qualifications
Location: Houston TX
On-Site
As a senior Operations Manager in an Engagement Manager role the responsibilities are as below:
- Identify evaluate and pursue new business opportunities within existing and prospective client accounts.
- Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.
- Develop proposals Statements of Work (SOWs) and business solutions in partnership with Procurement Legal Finance and Delivery teams.
- Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.
- Conduct competitive analysis and market assessments for assigned client portfolios.
- Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.
- Lead executive meetings customer visits governance reviews and engagement activities.
- Serve as the primary point of contact for portfolio performance reviews escalation management and risk mitigation activities.
- Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.
- Coordinate participation in industry events conferences and client engagement activities that strengthen strategic partnerships.
- Collaborate with Delivery Management Finance Legal and Service Line leadership to resolve customer concerns and improve account performance.
- Manage and oversee teams supporting assigned accounts programs and operational initiatives.
- Assign work establish goals monitor performance and ensure successful execution of client commitments.
- Provide technical and managerial guidance to solution development and delivery teams.
- Support employee development through coaching mentoring training programs and performance management processes.
- Participate in recruiting activities including leading interview panels for senior-level positions.
- Provide recommendations regarding promotions transfers developmental opportunities and performance improvement actions.
- Facilitate executive-level meetings to identify and develop new business opportunities.
- Provides leadership and direction to Senior Project Managers Technology Architects Principal Consultants Technology Leads and delivery teams supporting customer programs.
- Acts as a strategic advisor to internal and external stakeholders.
- Drives customer growth operational excellence and long-term account success through effective governance and relationship management.
- Works closely with senior organizational leadership to align operational strategies with business goals
- Expand organizational presence across client business units and departments through strategic account planning.
- Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.
- Evaluate business opportunities based on customer needs organizational capabilities and delivery readiness.
- Direct teams in solution definition business case development and strategic customer engagement.
- Exercise decision-making authority over day-to-day finance operations account management and program execution.
- Establish project objectives schedules budgets quality standards and performance targets.
- Develop and execute operational action plans to support customer and business objectives.
- Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.
- Conduct weekly and bi-weekly status reviews performance assessments and progress meetings.
- Provide feedback on assignments and deliverables to maintain alignment with customer expectations.
- Oversee contract administration activities including contract maintenance scope changes governance requirements and legal documentation.
- Lead risk management compliance monitoring and escalation resolution activities.
Basic Qualifications
- Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 9 years of experience in job description.
- Strategic account management and client relationship management
- Proposal development and contract management
- Customer success and stakeholder engagement
- Risk management and escalation management
- Team leadership and people management
- Supply chain and procurement domain knowledge
- Cross-functional collaboration
Required Experience:
IC
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
