Finance Analyst, FinOps AR

This position requires the candidate to currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform Amazon Web Services (AWS) work.

We are Amazons Finance Operations organization and responsible for Amazons strategic customers Payables and Receivables. We are responsible for making on-time accurate payments billings and collections on behalf of North America Retail.

We are seeking a Finance Analyst that will work directly with our strategic Government customers upstream billing sales and finance teams to coordinate on time collection of revenue. You will own the relationship with the customers and provide day to day support to enable timely payments.

This position will lead efforts to dive deep into customer payment data drive process improvements standardize processes and eliminate root-cause defects within existing systems.

By working together on behalf of our customers we are building the future one innovative product service and idea at a time. Are you ready to embrace the challenge Come build the future with us.

Primary scope:
- Systemically intake escalate and triage customer payments (payables and billings) contacts and issues and follow through to resolution including executive-level communication.
- Recognize escalation trends and identify underlying defects and root causes.
- Partner with and influence upstream and downstream teams
- Meet or exceed monthly collections goals
- Leverage data from numerous databases and internal tools (using Excel SQL or other data management systems) to perform reporting and analysis.
- Communicate directly with customers to resolve invoice and billing discrepancies and ensure timely and accurate payment.
- Work across US time zones as needed.

Key job responsibilities
- Single point of contact for all collections related tasks for AWS strategic Government customers
- Understand the end-to-end relationship with the customers and proactively manage past due balances
- Create statement of accounts communication plans SOPs for specific customer accounts
- Report collections related key metrics on daily weekly and monthly basis
- Create and share root cause analysis & write documents for dive deep sessions
- Escalate to senior leadership key issues that could impact collections
- Deliver on multiple data requests and participate in process improvement workshops
- Manage highly ambiguous situations and communicate effectively with multiple stake holders


A day in the life
The Finance Analyst is responsible to collect against a portfolio of strategic government accounts and meet/exceed monthly collections goals. Performance on collections is the top metric for success in this position. Analysts are also expected to recommend process improvements write documents explaining the health of assigned accounts and build Standard Operating Procedures (SOPs) and training plans.

About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design planning delivery and operation of all AWS global other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

- 3 years of tax finance or a related analytical field experience
- Ability to communicate effectively with Senior Government Officials in a collections type role.
- Current active US Government Security Clearance of TS/SCI with Polygraph.

- Experience in identifying leading and executing opportunities to improve automate standardize or simplify finance or business tools and processes
- 4 years of applying key financial performance indicators (KPIs) to analyses experience
- Demonstrated ability to use analytical tools to quantify work volume drive prioritization and support data-driven decision making.
- Intermediate SQL skills for querying and analyzing data.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 66900.00 - 117100.00 USD annually