Field Technician Specialist

WELCOME TO SITA

At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.

Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward were proud to be recognized as aGreat Place to Workby our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.

Are you ready to love your job The adventure begins right here with you at SITA.

ABOUT THE ROLE & TEAM

Ensure SITAs growth by delivering high-quality technical Service Operations to customers.
Perform all activities to SITA standards focusing on customer satisfaction and reliable support.
Maintain optimal availability of systems and products through proper configuration and upkeep.
Support continuous improvement of service delivery by enhancing processes and procedures.

WHAT YOU WILL DO:

• Provide Service Operations support to internal and external customers following contract terms and SLAs.
• Ensure systems and products are functioning correctly and maintained to required standards.
• Act as the customer SPOC when needed coordinating interventions with resolver groups and the Service Desk.
• Handle incident and problem management ensuring issues are resolved or escalated promptly.
• Manage equipment replacement using spares and ensure timely stock replenishment based on policies.
• Monitor systems proactively detect issues perform diagnostics and own service requests to resolution.
• Follow best practices and guidelines for installations repairs and infrastructure operations.
• Support service continuity by performing preventive maintenance and participating in change management.
• Coordinate with local suppliers and report service performance to management.
• Provide on-call or shift-based support when required and assist during service cutovers.
• Track Chronic issues and effectively communicate with the collective team on trends.

ABOUT YOUR SKILLS:

• 23 years of experience in network and/or application/system support.
• Proven track record of working directly with external customers and meeting SLAs.
• 23 years of experience in the ACM domain (where applicable).
• Familiarity with operations in the Airport or Airline industry.
• Strong understanding of service delivery in high-availability environments.
• Diploma or certificate in Computer Science Electronic Engineering Telecommunications or equivalent in-country qualification.
• Entry-level certification or equivalent experience in technologies such as MCSA MCTS CCNA Linux/Oracle or AIX.
• ITIL Foundation Certificate.

WHAT WE OFFER
SITAs workplace is all about diversity many different countries and cultures are represented in our workforce. We collaborate in our impressive offices embracing a hybrid work format. As part of our global benefits we offer:

Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA a yearly free service offering practical advice in various aspects of your life.
Professional Development:Enhance your skills with our training platforms inclusive of LinkedIn Learning!
Competitive Benefits:Access competitive benefits tailored to the local market and your employment status.

Equal Employment Opportunity Employer / Veterans / Disabled. SITA is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard of race color religion sex sexual orientation gender identity national origin or protected veteran status and will not be discriminated against based on disability.

If you have a disability and you believe you need a reasonable accommodation please email. This Talent Acquisition Consultant will assist disabled job seekers whose disability prevents them from being able to apply online.

Pay Transparency Nondiscrimination Provision

In the U.S. (Colorado) the standard base salary range for this role is$50000.00 to $55000.00 per year. This range applies only to positions based in Colorado and does not apply to roles in other locations. Actual compensation may vary based on factors such as experience performance and addition to competitive base pay employees in this role may be eligible for incentive compensation; however such compensation is not guaranteed.