Field Technician III Autonomous Commercial Landscaping

JOB SUMMARY

The Field Technician III supports the operation troubleshooting repair maintenance and field readiness of ASIs autonomous commercial landscaping and robotic equipment. This role is hands-on and field-focused requiring strong mechanical aptitude electrical troubleshooting ability attention to detail and the ability to work safely around autonomous machines commercial mowing equipment tools batteries sensors and customer sites.

This position is responsible for diagnosing equipment issues performing repairs validating that repairs are effective supporting software and configuration updates using documented procedures and communicating findings clearly to engineering field operations and customer-support teams. While this role may perform short functional checks or repair-verification testing it is not primarily a dedicated test-engineering role. The focus is field service troubleshooting customer support and keeping autonomous equipment operating reliably in real-world conditions.

As a Level III technician this position is expected to work independently on moderately complex field and shop assignments troubleshoot issues with limited direction document work clearly and escalate complex technical problems appropriately.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Perform troubleshooting repair maintenance inspection and field support for autonomous commercial landscaping equipment and related systems
• Diagnose mechanical electrical software connectivity sensor battery charging and configuration-related issues
• Use documented procedures diagnostic tools system logs and hands-on inspection to identify equipment problems and determine next steps
• Complete repairs and service work involving commercial mowing equipment robotic platforms sensors wiring connectors batteries computers communication systems and related components
• Perform short functional checks after repairs to confirm the machine is operating as expected
• Support field verification of repaired equipment by safely operating machines for limited validation runs when needed
• Deploy software firmware configuration files or embedded software updates using documented procedures
• Use basic command-line or terminal workflows to navigate directories run commands follow deployment steps and collect diagnostic information
• Collect organize and communicate logs photos videos measurements notes and other evidence needed to support troubleshooting or engineering review
• Clearly document repair actions test results findings open issues and recommended follow-up actions
• Recreate machine configurations or issue conditions when needed to help engineers understand and diagnose problems
• Work closely with engineering field operations customer support and product teams to escalate recurring or difficult technical issues
• Communicate technical results clearly through written updates service notes team meetings and one-on-one discussions
• Coordinate daily and weekly work priorities service needs repair schedules machine availability and customer-site support activities
• Support equipment readiness for customer use demonstrations deployments training or internal operational needs
• Travel to customer sites when needed to troubleshoot repair validate or recover equipment
• Safely operate commercial lawnmowers autonomous equipment power tools hand tools diagnostic equipment and support vehicles
• Follow company customer and site-specific safety procedures while working in shops outdoor environments customer locations and active landscaping sites
• Maintain tools parts shop areas service equipment and documentation in an organized and professional manner
• Identify recurring issues and communicate opportunities to improve product reliability serviceability documentation and field-support processes
• Support training and onboarding of less-experienced technicians when needed
• Assist with inventory parts tracking equipment preparation shipping receiving and field-service logistics as assigned

ESSENTIAL EDUCATION WORK EXPERIENCE JOB SKILLS

• High school diploma or equivalent required; associate degree technical certificate trade-school training or equivalent hands-on experience preferred
• Typically three or more years of experience in field service equipment repair mechanical repair electrical troubleshooting robotics support commercial landscaping equipment automotive repair industrial maintenance or related technical work
• Strong hands-on mechanical aptitude and ability to troubleshoot equipment issues in shop and field environments
• Experience using hand tools power tools diagnostic equipment and standard repair procedures
• Basic understanding of electrical systems wiring connectors sensors batteries charging systems and electronic components
• Ability to safely operate or learn to operate commercial mowing equipment and autonomous robotic platforms
• Ability to follow detailed work instructions service procedures software deployment steps and safety requirements
• Basic familiarity with computers tablets mobile applications and digital service tools
• Basic familiarity with command-line or terminal environments including navigating directories and running documented commands
• Strong attention to detail and ability to complete disciplined inspections repairs checks and documentation
• Ability to diagnose problems communicate symptoms clearly and work with engineers or support teams to resolve technical issues
• Strong written and verbal communication skills
• Strong organizational skills and ability to coordinate work priorities schedules and status updates
• Ability to work independently while knowing when to escalate issues
• Ability to work safely in outdoor environments including heat cold dust noise uneven terrain and active customer work sites
• Ability to lift carry push pull bend kneel climb and perform hands-on repair work as required for equipment service
• Valid drivers license and ability to travel to customer sites as needed

PREFERRED QUALIFICATIONS

• Experience repairing or supporting autonomous equipment robotics commercial lawnmowers landscaping equipment agricultural equipment construction equipment or other mobile machinery
• Experience in landscaping mowing turf management agronomy grounds maintenance weed management or commercial outdoor operations
• Experience working in a field-service or customer-site support role
• Experience performing robot QA software-release or equipment validation checks
• Familiarity with CI/CD workflows integration testing automated test pipelines or test automation concepts
• Experience deploying software firmware or configuration updates to machines or embedded systems
• Experience collecting logs reproducing technical issues and communicating findings to engineering teams
• Experience with mobile apps web apps fleet-management tools or connected equipment platforms
• Experience working with batteries chargers electric motors sensors GPS/GNSS cameras LiDAR communication systems or embedded computing hardware
• Experience reading work instructions service manuals engineering drawings wiring diagrams or troubleshooting guides
• Experience working in small teams under tight deadlines
• Prior leadership shift-lead trainer or informal team-lead experience with technicians or field personnel

BENEFITS

ASI offers a comprehensive benefits package including:

• 401k with employer match
• Generous HSA contribution
• Employee Stock Ownership Plan
• PTO paid holidays and flextime
• ASI covers 90% of employee medical plan costs

At Autonomous Solutions Inc. (ASI) we are committed to fostering a diverse inclusive and equitable workplace where all employees and applicants have equal opportunities. We prohibit discrimination and harassment of any kind based on race color religion sex national origin age disability genetic information veteran status sexual orientation gender identity or any other legally protected characteristic. ASI complies with all applicable federal state and local laws regarding nondiscrimination in employment and is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring process.

This is a full-time employment opportunity.

Your employment with ASI will be at will meaning that either you or ASI may terminate your employment at any time for any lawful reason with or without cause or advance notice.

Required Experience:

IC