Field Technician

The Opportunity:

CACI is looking for a skilled Field Technician to join our Field Services Team to provide on-site end-user support telecom installation programming maintenance and repairs to a wide variety of telecommunications systems and to other related systems.

On the EITaaS program CACI will deliver enhanced capabilities and services to implement and operate an enterprise ITSM solution enterprise service desk endpoint management and security solution as well as CONUS/OCONUS field support and life cycle support for end user devices to enable the DAF to transition focus from IT operations to mission operations.

Responsibilities:

• Image configure and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops laptops zero clients monitors and docking stations; manage OS BIOS disk and data encryption.
• Install and troubleshoot end user apps and certificates.
• Repair and restore data files decrypt inaccessible files apply and troubleshoot permissions.
• Properly document actions in trouble tickets and meet all SLAs.
• Install and configure VOIP phones and voicemail troubleshoot phone issues.
• Configure print scan and fax features on multifunction devices troubleshoot communication issues.
• Assist with user moves including connectivity computers and phones.
• Prepare obsolete assets for disposal.
• Assist other IT teams as needed.

Qualifications:

Required:

• 10 Years of relevant experience (Bachelors Degree in applicable field may be substituted for 5 years of experience).

• IAT Level II certification (Ex: Security)

• Must be proficient with Windows desktop operating systems.
• Must be proficient with Microsoft Outlook.
• Must have excellent written and verbal communication as well as customer service skills.
• Must have the ability to work independently and with minimal supervision.
• Must have excellent time management skills.
• Must be able to obtain secret clearance
• Ability to lift and carry boxes of computers monitors and other hardware

Desired:

• Experience with audio/visual systems
• BitLocker
• Remote Desktop support
• OneDrive

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: