Field Tech Associate Marietta

NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive adaptable and forward-thinking organization apply now.

We are currently seeking a Field Technician to join our team in Marietta GA. USA.

Field Tech Associate

Location : Marietta Gerogia.

Day to Day job Duties:

• Applicants must have active drivers license and vehicle
• Travel between sites is required. Mileage is reimbursed.
• Windows troubleshooting and reimaging are required
• Execute service delivery by performing InstallsMovesAdds Changes Decommissions Refresh Hardware and Software Break Fix Network Smarthand support and Smarthand Support for Security and VDI per Managed Client Process and Procedure Guide.
• Coordinate with client end users on expectations schedule of availability process and procedures
• Meet Service Level Agreements on all services performed
• Update system of record for delivery Incidents andRequests
• Update asset management information for assets receivingservices
• Identify potential issues that could adversely impact End User Experience or contractual obligations and assist increating action plans as well as following action plans
• Utilize advanced tools and technical knowledge to remediate incidents and conduct installs
• Escalate to Field Services Supervisor issues that globally impact the end user environment
• Continuosuly improve both individual and team technical skills and through knowledge share

Basic Qualifications:

• 1 years experience in End user support-Desktop support-ITSM - Incident Request and IMAC
• 1 years experience in Desktop support-standard applications like Word Excel PowerPoint AdobeAcrobat Flash player etc. and customized customer applications
• 1 years experience in Hardware thatincluded Video conference Standard Desktop and laptop Printer Scanner Desk Phone Smarthand supportIMAC-D
• 1 years experience in End user support Desktop support-Citrix VPN Antivirus and SCCM Client -WiseClient Sonic Wall Cisco F5 VPN etc.
• 1 years experience in on-site hands-on Field Services in an SLA environment.
• Must be able to pass GBI fingerprinting/backgound check back to age 18 and Georgia DOR tax clearance within 30 days of hire date.
  
  

Nice to Have:

• CompTIA A certification desired
• 3 years experience

Where required by law NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $40000-$45000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors including the candidates actual work location relevant experience technical skills and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical dental and vision insurance with an employer contribution flexible spending or health savings account life and AD&D insurance short and long term disability coverage paid time off employee assistance participation in a 401k program with company match and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up DATA is a part of NTT Group which invests over $3 billion each year in R&D.

Whenever possible we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each clients needs. While many positions offer remote or hybrid work options these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site in-office attendance may be required for meetings or events depending on business needs. At NTT DATA we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @ @ and @ email addresses. If you are requested to provide payment or disclose banking information please submit a contact us form DATA endeavors to make to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact us at contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. For our EEO Policy Statement please click here. If youd like more information on your EEO rights under the law please click here. For Pay Transparency information please click here.