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Field Support Technician

Highland Electric Fleets

Job Location:

Chicago, IL - USA

Yearly Salary: USD 60000 - 70000

Posted: 29 September 2026 (23 hours ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

About Us

Highland Electric Fleets mission is to make electric fleets accessible and affordable for all enabling communities to realize the benefits of cleaner quieter and healthier fleets. Highland is North Americas leading provider of Electrification-as-a-Service (EaaS). Founded in 2019 Highland partners with school districts municipalities and fleet operators to make the transition to electric fleets simple and affordable.

Highland proudly serves as the Official Electric School Bus Provider of the LA28 Olympic and Paralympic Games and Team USA. From pioneering vehicle-to-grid technology to managing some of the nations largest electric school bus fleets Highland delivers reliable cost-effective solutions that support local communities and drive the future of transportation.

Summary:

We are seeking a detail-oriented and highly organized Field Support Technician to join our team. This role supports the go-live process for new EV charging sites including new vehicle inspections site readiness checks and documentation to ensure smooth on-schedule launches at Highland customer locations. The Field Support Technician will perform preventative maintenance and troubleshooting on chargers and associated equipment building strong technical skills in EV chargers and vehicles alongside project coordination and customer service abilities all while gaining hands-on experience and adhering to safety protocols.

This role requires regular travel to customer locations throughout the United States. While this is a remote position candidates must reside within a reasonable distance of a major airport to support frequent travel (50-75%)

Whats in it for you

Hands-on training: Highland will provide the tools and training needed in commissioning support site
readiness and vehicle inspection processes.
Variety: From EV systems to charging infrastructure to project coordination youll develop a diverse skill
set in a rapidly growing industry.
Certification Reimbursement: Well reimburse you for all certification expenses after 12 months of
employment.

Responsibilities:

Represent the company at customer locations with the highest standards of professional conduct.
Support the go-live process for new EV charging sites including coordinating on-site activities and flagging
risks or delays to the Commissioning Engineer.
Conduct new vehicle inspections verifying vehicle readiness and documenting findings prior to site
activation.
Assist technicians in asset inspections diagnosing troubleshooting and repairing customer assets on-site
as needed.
Follow established safety procedures to ensure compliance with company and regulatory standards.
Maintain extremely thorough accurate and timely documentation for all commissioning activities
inspections and work completed using company asset management and project tracking platforms.
Support High Voltage (HV) charger operations including conducting plug cycles and responding to service
needs during commissioning.
Perform Low Voltage (LV) battery replacements and jump-starts as needed.
Maintain tools equipment and a clean work environment to ensure efficiency and safety.
Develop and maintain strong customer service skills ensuring a positive customer experience throughout
the go-live process.
Participate in training programs and hands-on learning opportunities to develop technical and project
coordination expertise.

Qualifications:

Exceptional attention to detail and a high standard for accurate organized documentation.
Demonstrated time-management skills a strong work ethic and a commitment to driving continuous
process improvement.
Proficiency with computers and standard software (documentation tools spreadsheets asset/project
management platforms) required.
Automotive Technology certification from an accredited school preferred (not required).
Willingness to develop project management and project coordination skills; prior experience a plus.
Basic electrical and AC skills.
Ability to read and interpret documents such as safety rules operating and maintenance instructions and
procedure manuals.
Strong problem-solving skills.
Excellent written and verbal communication and interpersonal skills.
Must be able to lift 50 lbs. and work in varying weather conditions.
Willingness to travel and work flexible hours including evenings and weekends if required.
Reliable transportation and a valid drivers license with a clean driving record.

$60000 - $70000 a year

What You Can Expect from Highland:

Competitive base salary and performance-based bonus program
A supportive highly collaborative team-oriented environment
Ability to work with bright innovative and forward-thinking colleagues
Health Vision and Dental coverage for employees & their dependents
Generous Paid Time Off
401(k) program and company match

Highland Electric Fleets provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Highland Electric Fleets complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

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